Responsibilities: Quality Systems Administration

Maintain and administer the company Quality Management System (QMS) Maintain the Quality Manual and associated controlled documents, procedures, forms, and records Coordinate annual document review and revision schedules Manage document control activities including revisions, archival, distribution, and official copies Support Management Review preparation, metrics, and reporting Maintain organizational charts and controlled quality documentation

Supplier & Customer Compliance

Maintain the Approved Supplier List (ASL) Coordinate supplier qualification documentation and periodic supplier desk audits Manage supplier quality agreements, NDAs/CDAs, and compliance documentation Process supplier change notifications and coordinate customer communications Complete customer desk audits, quality questionnaires, and compliance requests within required timelines Support customer and supplier quality-related inquiries and documentation requests Coordinate and maintain customer quality agreements as required

Corrective Actions & Complaint Management

Track and maintain customer complaints, Supplier Corrective Action Requests (SCARs), and Corrective and Preventive Actions (CAPAs) Coordinate corrective action follow-up activities and supporting documentation Maintain quality logs, investigation files, and summary reports Support internal and external audit response activities Coordinate customer responses related to complaint investigations and corrective actions

Training & Compliance Documentation

Maintain employee training records and training matrices Coordinate annual training assignments and document reviews Maintain employee compliance documentation and signature logs Ensure training records remain current, complete, and audit-ready

Sustainability & ESG Programs

Coordinate annual sustainability reporting activities including EcoVadis, CDP, IntegrityNext, WorldFavor, and customer sustainability platforms Support company sustainability initiatives and environmental compliance programs Assist with carbon footprint reduction and waste reduction initiatives Support collection and organization of sustainability and Scope 3 reporting data Assist in evaluating future sustainability certifications and environmental initiatives

Qualifications:

Associate’s or Bachelor’s degree preferred; equivalent experience in regulated quality, compliance, or documentation environments will also be considered 3–7 years of experience in quality systems, compliance coordination, document control, supplier quality, or regulated business environments Experience supporting regulated distribution, life science, biotech, pharmaceutical, medical device, laboratory supply, or related industries preferred Experience working within ISO-based quality systems preferred Strong organizational, administrative, and document management skills Ability to manage multiple recurring deadlines and compliance activities Strong written communication and follow-through capabilities Proficiency with Microsoft Office, SharePoint, and document management systems

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Quality & Sustainability Specialist