Description
Performs a variety of complex support tasks for judges, managers, or supervisors, etc. which may include: preparation, processing and reconciling a variety of documents and/or records; researching and resolving problems/issues; may balance and monitor accounts; and interact effectively with the public. May act as group/team lead under a manager or supervisor. Relies on experience and judgment to plan and accomplish assigned tasks, under minimum supervision.

Responsibilities
1. Acts as a subject matter expert and team leader to provide guidance and training to staff and others to include:
 Developing policies and procedures,
 Coordinating/monitoring tasks,
 Updating and training on policies and procedures, and
 Preparing training materials and aids.

2. Prepares routine correspondence, completes forms and other documents, and serves as a liaison to other departments and the public.

3. Researches, compiles and analyzes data to respond to inquiries, problems, issues, exceptions and to resolve discrepancies.

4. Collects, inputs and reconciles data, funds or inventories and prepares reports.

5. Utilizes expertise to verify accuracy of information, policies and procedures and accounts to ensure follow through and compliance with applicable County, State and Federal statutes.

6. Utilizes department-specific and county-wide specialized and general computer systems for data input, retrieval, purchasing, inventory, etc. May provide routine computer support to the section, including:
 Accessing data,
 Ordering supplies,
 Maintaining inventory,
 Generating and maintaining reports and schedules,
 Training clerical staff on computer applications,
 Resolving routine problems and coordinating with I.T. services, and
 Stays abreast of changes in laws, policies and procedures that impact the section or area and reviews section material to ensure changes are reflected.

7. May assist in employee related issues such as:
 Participating in the interviewing process,
 Maintaining time and attendance data and reconciling payroll related issues,
 Coordinating leave activities, and
 Ensuring employees receive appropriate training.

8. Performs other duties as assigned.

Qualifications
Education, Experience and Training:
Graduation from an accredited high school/GED program. Four (4) years job related experience or 60 hours of college or a combination of the two. Experience in a customer service environment a plus.

Special Requirements/Knowledge, Skills & Abilities:
Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with other County employees and the general public.

Juvenile Department:
“Position requires working with juveniles who may have committed dangerous/aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”

Physical/Environmental Requirements:
May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs. unassisted.

Dallas County

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