Guest Environment Attendant

Related Titles:            Room Attendant

Reports to:                 Assistant Rooms Managers and Director of Guest Environment

Supervises:                No supervisory duties are included in this position

Position Summary:
Areas of responsibility include - servicing guest rooms, evening turndown service, laundry duties, cleaning public space areas and long-term apartments at CBC and Horizons. Must be available for am, pm and mid shifts - weekdays, weekends, and holidays.
Perform all tasks in accordance with CBC Standards and be an ambassador for CBC and Horizons. Respond to all requests in a timely manner. Adhere to productivity guidelines and continuously strive to improve. Manage time effectively to ensure all duties are completed in a timely manner. Maintain the cleanliness and sanitization of all rooms and extended stay rooms per guidelines. Coordinate with Manager to ensure weekly and monthly cleaning is successfully completed. Laundry responsibilities include sorting, washing, drying, folding, transportation and distribution of all linens, terry and uniforms and maintaining the laundry area. Turn down all guest rooms to CBC Standards. Assist with cleaning and organizing projects as assigned by management.

Duties, Tasks and Responsibilities:

Stock closets, hand caddy and cleaning bag with proper supplies. Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; vacuum, sweep and mop floors; remove non-floor closet items and transport to proper storage areas.
Attend daily meetings and collect assignment sheets as well as any guest’s letters – for arrival, departure, or turndown.
Clean guestrooms and long-term apartments in accordance with service standards– bed making; clean, sanitize and restock bathroom with supplies; empty trash; vacuum rugs and clean floors and baseboards; dust all furniture and fixtures; check working order of room and report any deficiencies such as burned-out bulbs; defective a/c unit; clean all mirrors, windows, windowsills, walls and light switches, ensure drapes hang properly; restock stationery and guest amenities.
Complete turndown in accordance with service standards – turndown beds, fold guest clothes, refresh ice, remove room service trays, clean dirty dishes/flatware, empty trash, refill guest amenities, turn on lamps, close drapes, adjust heating, recharge golf cart.
Laundry in accordance to service standards – sort all items and bundle, check for rips or tears, treat for stains, monitor correct chemical flow into machines, load appropriately, set dryers correctly, fold and store properly, clean lint filters, maintain proper stock level of chemicals, wash chef whites and kitchen cloths, fold chef’s whites neatly, count items going to external laundry and record, count items returned from external laundry, assist with stock taking, ensure laundry area is clean and tidy at all times.
Clean public space in accordance with service standards – clean all designated areas with proper chemicals, ensure all stairwells are clear, take any used food or beverage items in spaces to service areas, check under furniture for debris, reposition furniture to correct floor plan, inspect and report any tears in furniture, dust and polish woodwork, clean upholstered items, dust and polish pictures, frames, mirrors, lamps, light fixtures and switches; clean windows, frames and ledges; clean public bathrooms; inspect plants and report concerns, clean door and frames, remove scuffs and stains from walls, baseboards and ledges; polish brass, remove trash, clean balconies; clean offices; shampoo carpets; clean ceiling fans; clean gym, spa, tennis locker rooms and beach locker rooms.
Be familiar with all club services/features and local attractions/activities to respond to member/guest inquiries accurately.
Resolve member/guest complaints, ensuring member/guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Ensure security of any assigned keys.
Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notify appropriate person with an alternate plan.
Provide excellent customer service to guests, property owners, club members and fellow associates.
When operating a golf cart – do so safely and in accordance with golf cart service standard.
Performs all other tasks as needed/directed by department/ leadership.

Skills/Knowledge:

Knowledgeable about maintaining, cleaning, and preserving a wide variety of surfaces.
Follow instructions regarding the use of chemicals and supplies.
Knowledge of and ability to perform required role in emergency situations.
Problem solving skills.
Highly responsible and reliable and ability to multitask and communicate verbally and in writing.
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
Ability to work well under pressure in a fast-paced environment.
Ability to focus attention on member/guest needs, remaining calm and courteous always.
Must have access to cellphone and be able to use it on property to receive instructions as part of CBC housekeeping WhatsApp.
Being able to drive a golf cart when needed.

Education and/or Experience:

High School diploma or GED equivalent desirable
One year of comparable work preferred.
Previous customer service experience preferred.

Licenses and Special Requirements:
None
Physical Demands and Work Environment:

Ability to lift-up to 30 pounds and perform strenuous work lifting, pushing pulling, bending,
stooping and climbing.
Constant standing and walking throughout shift.
Able to reach hands and arms in any direction and frequent kneeling, pushing, pulling, lifting, stooping, crouching.
Occasional ascending or descending ladders, stairs, and ramps
Perform work indoor and in outdoor setting. Varied weather conditions are expected.
Varying schedule to include evenings, weekends, holidays, and extended hours as business dictates.
Follow instructions regarding the use of chemicals and supplies.
Use 5 ft ladders when required.
The job has the potential to expose the employee to human blood or infectious materials.

Coral Beach and Tennis Club

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Guest Environment Attendant