Computacenter is seeking a skilled and motivated IT Support Engineer to join our onsite role at our Renewable energy client. The ideal candidate will have at least 4 years of experience in desktop support.

Key Responsibilities:

Work closely with business stakeholders and overseas IT teams to provide IT services
Provide End User Support
Design, deploy, monitor, troubleshoot and improve IT Infrastructure (especially Desktop PC, IP Phones)
IT Asset management
Reporting
Creating documentation (aimed at End-Users & aimed at IT)
PC/Monitor setup for new joiners
Desktop Support of PCs/Laptops/Tablets/Corporate mobile phones
Rack and stack of network equipment (as needed)
Basic configuration/troubleshooting of network equipment (Smart Hands support)
Obtaining quotations for IT equipment including peripherals
IT Equipment Disposal
Communication Tools support including Video conferencing support, IP Phones
Monthly system health check
Maintenance of Server room environment
Support for Office Move/Extensions
Planned or Emergency Onsite assistance
Install new, dispose old, and configures operating systems (Windows, IOS), software applications (Microsoft Office), utilities and service packs based on end user needs.
Perform software and hardware upgrades, routine maintenance, and monitoring. This include both client equipment like desktop, laptop, mobile devices if any
Tests new software operating systems, upgrades and applications prior to implementing into production
May train users in use of equipment and software.
May participate in projects as a project team member.
Update ticketing system in a timely manner.

Requirements:

Minimum of 4 years of experience in desktop support and network support.
Experience working with an incident ticketing management system.
Bilingual proficiency in English and Japanese (business level, JLPT N2 or higher).
Strong technical skills and knowledge of desktop support processes and Infra side too.

Preferred Qualifications:

Excellent problem-solving skills with the ability to work independently.
Experience working with overseas IT teams.
Strong communication and interpersonal skills.
Ability to thrive in a fast-paced and dynamic environment.
IT certifications such as CompTIA A+, CCNA are a plus.

Work Location:

Based out of at our client location which is in central Tokyo.

Language Skills:

Must be bilingual with minimum JLPT N2 level reading/writing/speaking skills.

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IT Support Engineer [Computacenter] [Renewable Energy Client] Tokyo