Donation Acquisition & Sustainability Manager

Department: Retail Operations

Work Location: 72nd & F

Employment Status: Full-Time

Pay Range: $75,000

JOB SUMMARY

The Donated Goods Acquisition and Sustainability Manager leads initiatives to grow donated goods, strengthen community and business partnerships, expand recycling and salvage opportunities, and advance Goodwill’s sustainability goals. This position develops and executes strategies that increase donation volume, generate salvage and recycling revenue, reduce waste, and expand Goodwill’s presence in the community. The manager works across departments and with external partners to turn strategic opportunities into measurable operational and community impact.

ESSENTIAL DUTIES & RESPONSIBILITIES

Develop and implement strategies, goals, and action plans for donated goods acquisition, sustainability, recycling, salvage, and community engagement.
Identify and cultivate partnerships with businesses, schools, faith-based organizations, community groups, municipalities, and other organizations to generate donated goods and expand Goodwill’s community presence.
Develop and cultivate strategic donation partnerships while leading donation drives, community events, partner pickups, recycling activities, and other initiatives that increase donated goods, advance sustainability objectives, and strengthen long-term community engagement.
Collaborate with internal departments and external stakeholders to identify, pursue, and support grant, sponsorship, and funding opportunities related to suitability, recycling, donated goods acquisition, community outreach, and mission-focused initiatives, including preparation of proposals, applications, supporting documentation, and required reports.
Identify and develop recycling and salvage opportunities for commodities such as shoes, books, wire, plastics, electronics, toys, cardboard, textiles, and other materials.
Evaluate commodity markets, vendors, transportation requirements, and processing costs to maximize recycling and salvage revenue while supporting organizational sustainability goals.
Solicit proposals, negotiate pricing and service terms, secure qualified vendors, and maintain productive vendor relationships.
Establish and monitor performance measures for donation acquisition, recycling, salvage, and sustainability initiatives; analyze operational and financial results; identify opportunities for improvement; and implement strategies that increase donations, strengthen partnerships, reduce waste, and advance organizational sustainability.
Develop and manage project plans, budgets, timelines, and resources for assigned initiatives while assisting with annual budget planning and monitoring related expenses and revenue.
Prepare and present reports and updates regarding donation growth, partnership development, sustainability outcomes, grant activity, revenue impact, and community impact.
Represent Goodwill at community meetings, business events, partner presentations, donation drives, and other activities that support the organization’s mission and strategic objectives.
Comply with all Goodwill policies, procedures, and safety standards, as well as applicable CARF, Department of Labor, OSHA, DOT, and other regulatory requirements.
Promote a safe, healthy, inclusive, and positive environment that supports the physical and emotional well-being of employees, customers, donors, partners, and program participants.
Perform other duties as assigned.

INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS

Personally participate in ongoing professional growth, education and development as well as supporting others in their efforts to develop.
Strong working relationship with supervisor and co-workers.
Must have the ability to work with a diverse group of individuals.
Must have strong written and verbal communication skills.

ORGANIZATIONAL DEVELOPMENT

Educate donors, customers, partners, and community members about Goodwill’s mission, vision, programs, and community impact.
Demonstrate Goodwill’s BEST values of Belonging, Excellence, Service, and Trust through actions, decisions, and interactions.
Support collaboration across departments and encourage shared accountability for donated goods growth and sustainability outcomes.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in business administration, sustainability, environmental science, nonprofit management, community relations, operations, or a related field and at least three years of relevant professional experience; or at least five years of progressively responsible experience in donation acquisition, recycling, sustainability, community partnerships, retail operations, business development, or a related field.
Experience developing community or business partnerships and coordinating projects involving multiple departments or external stakeholders required.
Experience with recycling, salvage commodities, vendor management, grant development, business development, or donated goods operations preferred.
Previous supervisory or formal team leadership experience preferred.
Experience using performance measures, financial information, or operational data to evaluate programs and identify preferred opportunities for improvement.
First Aid/CPR Certification
Forklift Certification

KNOWLEDGE, SKILLS, AND ABILITIES

Must have knowledge of CDL and DOT requirements
Must demonstrate self-initiative, manage multiple tasks, prioritize projects, and meet deadlines
Must have working knowledge of Microsoft Office, including Excel and Word software and computer hardware
Must be able to hold staff accountable for results
Must be able to make sound decisions

PHYSICAL DEMANDS

Heavy

Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

WORK ENVIRONMENT

High

Frequently exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)

Client Challenge

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Donation Acquisition & Sustainability Manager