Join our team as a Sustainable Tenancies Advisor

Do you want to make a real difference to people's lives every day? As a Sustainable Tenancies Advisor, you'll play an important role in supporting customers to maintain successful tenancies, access the right support at the right time, and build the confidence and skills needed to live independently. Working as part of a customer-focused team, you'll provide practical advice, guidance and early intervention support, helping to prevent issues from escalating and contributing to stronger, safer communities. This is a rewarding opportunity for someone who is compassionate, organised and committed to delivering excellent customer service.

Key Responsibilities

Provide advice, guidance and practical support to customers who may need help managing and sustaining their tenancy.
Carry out assessments to identify support needs, risks and appropriate next steps, ensuring customers receive timely assistance.
Develop, review and monitor customer action plans, making referrals to specialist internal and external services where appropriate.
Work closely with colleagues and partner organisations to help customers maintain rent payments and prevent tenancy issues from escalating.
Identify and appropriately refer reports of anti-social behaviour, safeguarding concerns or tenancy-related issues in line with procedures.
Maintain accurate, confidential and up-to-date records, ensuring compliance with data protection requirements and organisational standards.
Promote equality, diversity and inclusion in all interactions, treating every customer with dignity, respect and understanding.

What you'll need to succeed

Experience of supporting vulnerable customers or individuals who may need additional guidance to achieve positive outcomes.
Strong communication and customer service skills, with the ability to build positive relationships with customers, colleagues and partner organisations.
Excellent listening skills and the ability to understand individual circumstances, respond appropriately and communicate with empathy.
Good organisational skills, with the ability to manage a varied workload, prioritise tasks and meet deadlines in a changing environment.
A proactive and solution-focused approach, using sound judgement and problem-solving skills to support customers effectively.
Confidence using digital systems and Microsoft applications, with the ability to maintain accurate records and handle sensitive information professionally.
A commitment to equality, diversity and inclusion, alongside a genuine desire to support people to achieve sustainable outcomes.

What we offer

Hybrid working & flexibility – supporting work-life balance
Generous annual leave – starting at 27 days, rising to 32 days after 5 years plus bank holidays
Birthday day off – take your birthday as paid leave
Buy or sell annual leave – flexible options to suit your lifestyle
Local bank holiday – extra day off around New Year
Enhanced maternity, paternity & adoption pay
Free on-site parking at key office locations
Employee Assistance Programme – emotional wellbeing support for you and your family
Cycle to Work & Car Leasing Schemes – save on tax and NI
Pension schemes with life insurance cover
Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more
Healthcare cash plan – claim back costs for dental, optical, physio & more
Lifestyle discounts – cashback and savings at major retailers
Learning & development opportunities – grow your career
Volunteer days – up to 5 paid days to give back

Interview Date(s): Interviews for this position will be held on w/c 30 November 2026

Applying Instructions

If you are interested in this role, please click 'Apply Online' to provide your CV and supporting statement.

In your supporting statement, please provide clear, specific and evidence-based examples showing how you meet the essential criteria marked (A) in the person specification. Please explain how you have used your skills in practice, as the essential criteria form the basis of the shortlisting and assessment process.

Addressing the desirable criteria is optional. However, doing so may strengthen your application where relevant.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@beonehomes.com if you need any support with your application.

Role Profile

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