Customer Operations at TRACTIAN

Customer Operations at TRACTIAN ensures every customer experience, from pre-sales compliance to field execution and ongoing partnership, is delivered with precision, accountability, and world-class reliability. As the backbone of our industrial installations, the team manages customer compliance workflows, site readiness, HSE standards, and audit preparedness to enable seamless mobilization across demanding environments. Guided by our Blue Cap values, Customer Operations builds scalable processes, empowers cross-functional teams, safeguards our people and customers, and reinforces TRACTIAN’s reputation for excellence. This team is central to customer success, renewals, and expansion, ensuring every engagement is safe, compliant, efficient, and aligned with the expectations of global industry leaders.

What you'll do

In this role, you will lead TRACTIAN’s customer compliance and HSE programs by managing pre-sales and mobilization requirements, building scalable documentation and approval workflows, and ensuring field teams are fully prepared for safe, compliant installations. You will strengthen our safety foundation by developing practical SOPs, JSA and risk assessment templates, toolbox standards, and PPE expectations suited for industrial environments. You will also drive incident reporting, investigations, corrective actions, audits, and key HSE metrics that improve operational performance. Working cross-functionally, you will translate OSHA expectations and customer requirements into simple, field-ready processes that accelerate deployments, reduce risk, and uphold TRACTIAN’s reputation for safety and reliability.

Responsibilities

- Manage customer compliance requirements from pre-sales through mobilization, ensuring all documentation, approvals, and site readiness steps are completed accurately and on time.
- Maintain and improve TRACTIAN’s HSE program by developing practical SOPs, jobsite checklists, JSA and risk assessment templates, toolbox standards, and PPE expectations tailored to industrial environments.
- Support safe and efficient field execution by creating scalable processes that prepare installation teams for sensor mounting, wiring, gateway setup, and panel work across diverse customer sites.
- Lead near-miss and incident reporting workflows, conduct or support investigations, and ensure corrective and preventive actions are completed and documented.
- Coordinate internal and customer audits, organize evidence, and ensure timely, accurate responses.
- Own HSE dashboards and performance metrics, including incident trends, audit closure rates, and operational readiness indicators.
- Partner closely with Sales, Installations, Customer Success, and Operations to embed HSE and compliance best practices across all customer-facing activities.
- Continuously identify risks, streamline processes, and implement improvements that enhance safety, compliance, and field execution outcomes.

Requirements

- 5+ years of experience in HSE, compliance, safety, or operational risk within industrial, field service, or plant-based environments.
- Strong understanding of OSHA General Industry standards and practical experience implementing safety programs in real-world field or plant settings.
- Proven ability to build or enhance HSE programs, workflows, and documentation processes with high accuracy and consistency.
- Experience supporting industrial work involving LOTO, work at heights, basic electrical exposure, and similar operational contexts.
- Ability to manage high-volume customer documentation, compliance reviews, and approval workflows with precision and urgency.
- Comfortable operating cross-functionally and communicating with customers in high-stakes compliance or safety environments.
- Familiarity with contractor and vendor qualification processes and associated compliance documentation.
- Background in high-risk industries such as oil and gas, chemicals, energy, cement, or heavy manufacturing.
- Strong organizational skills, attention to detail, and ability to build simple, repeatable processes in a fast-moving environment.

Compensation

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.

Gympass Membership - Access a wide range of gyms and training programs.

Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.

Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

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