Assistant Housekeeping Manager

Department: Housekeeping

Reports to: Housekeeping Manager

Position Summary

The Assistant Housekeeping Manager supports the overall operations of the Housekeeping Department to ensure the highest standards of cleanliness, presentation, and guest satisfaction. This position assists in supervising daily housekeeping activities, inspecting rooms and public areas, training staff, maintaining supplies, and ensuring compliance with hotel policies, safety standards, and brand expectations.

Key Responsibilities

Operational Leadership

Assist in planning, organizing, and directing housekeeping operations across guest rooms, public areas, and back-of-house spaces.
Inspect guest rooms, corridors, and public areas to ensure cleanliness and compliance with brand standards.
Monitor daily room assignments and prioritize workloads to meet guest check-in schedules.
Support the Housekeeping Manager in managing linen, uniforms, and supply inventories.
Coordinate special cleaning projects (deep cleaning, carpet shampooing, upholstery care, etc.) and preventive maintenance tasks.

Team Supervision & Training

Supervise Room Attendants, Housemen, and Laundry staff, ensuring performance standards are met.
Provide on-the-job training and coaching in cleaning procedures, safety, PPE use, and customer service.
Conduct daily team briefings to communicate priorities, updates, and guest feedback.
Assist with scheduling, attendance tracking, and performance evaluations.

Guest Service & Quality Control

Respond promptly and professionally to guest requests, concerns, or complaints related to housekeeping.
Conduct random guest room inspections and maintain detailed inspection logs.
Partner with Front Office to ensure rooms are released on time and meet quality expectations before occupancy.

Safety & Compliance

Ensure compliance with OSHA standards, hotel safety programs, and proper use of chemicals and equipment.
Maintain and update Safety Data Sheets (SDS) and ensure staff awareness of hazard communication (HazCom).
Promote ergonomic practices, infection control, and incident reporting procedures.

Administration & Reporting

Assist in maintaining records of inventory, lost and found, maintenance requests, and staff performance.
Help prepare reports for management review (room status, productivity, inspection scores, and supply usage).
Participate in departmental meetings and contribute to continuous improvement initiatives.

Qualifications

Minimum of 2 years’ experience in housekeeping supervision or equivalent hospitality leadership role.
Strong knowledge of cleaning procedures, chemicals, equipment, and safety protocols.
Strong organizational, interpersonal, and communication skills
Ability to work a flexible schedule including weekends and holidays.
Proficient in Microsoft Office and hotel property management systems (e.g., Opera, FOSSE, etc.).
Ability to work flexible hours, including weekends and holidays.

Physical Requirements

- Ability to stand and walk for extended periods. - Capable of lifting, pushing, or pulling up to 30 lbs. - Frequent bending, reaching, and handling of cleaning equipment and supplies.

Core Competencies

- Leadership & Team Building - Attention to Detail - Guest Focus - Time Management - Safety Awareness - Problem-Solving

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