Company Description

The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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Job Description

Job Brief

The Quality Assurance Manager ensures that all areas of quality and standards are being met throughout the resort through the use of quality visits, quality audits, reports and tracking of various quality scores.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

Overseeing a company's environmental practices and ensuring alignment with organizational goals and values.
Developing and implementing sustainability strategies and initiatives.
Monitoring progress and reporting results to senior management.
Creating, executing, and monitoring environmental strategies.
Promoting green methods to vendors, customers, and coworkers.
Ensuring ethical business practices, including sourcing sustainable materials.

Ensure that the hotel is compliant with HACCP Food Safety Management requirements at all times. Ensuring that the municipality local order/regulations/guidelines are complied with.
To ensure kitchen work practices reflect written procedures.
To conduct inspections for Bars/Restaurants and Receiving to ensure City Municipality regulations are being adhered to. Manage and maintain food safety documentation and records Monitor and check the personal hygiene conditions & working habits of the staff.
Maintaining Environment Health and Safety standards in the hotel as per local guidelines Complete and provides regular internal audit reports
Ensure uniform and personal appearance are clean and professional
To laterally coordinate with concerned departments in day to day activitie
Quality audits
- Review all NC (Non-Compliant) standards as per the official LRA reports
- Allocate action points to all necessary managers/HODs
- Extract and distribute all LRA MAPs (Management Action Plans) to relevant managers/HODs
- Update all MAP action points on LRA reporting system
- Monitor and update completion of all MAPs
Make Quality Your Passion
- Create and distribute daily quality dashboard
- Ensure all relevant information is shared with the departments including monthly and yearly scores
Quality self-assessments
- Conduct quality audits in line with the official LRA audit check lists
- Distribute the reports to the necessary departments
- Update the self-assessment audits on the LRA reporting site
- Monitor and update completion of all self-assessments MAPs
Review and updating of SOPs with departments
Validation of all quality scores for departmental and resort BSC
Submit to finance before the 15th of each month Quality mentions for allowance
Quality updates for monthly awards/communication ceremonies
Duty manager shifts
Reports for RM and Exec team as required for all quality related information
Assist Senior Management in resolving guests complaints when required
Arrange for mystery auditors and follow up on mystery shopper reports
Self-assessments to be updated on LRA reporting site
Schedule and chair monthly quality committee meetings
Quality Manager also ensures that proper follow up of quality action plans, responses to guests' surveys and reviews as well as completion of LRA action plans are conducted in a timely manner
Be present on the floor to observe the guest service delivery in a quality manner consistently
Perform any other duties as assigned by Management

Qualifications

Qualifications and Experience:

Degree or equivalent in Food Science or related discipline.
Experience in FMCG or similar environment, with team management experience.
HACCP Level 3 qualification and experience in retailer quality systems.
Knowledge of BRC compliance and audits.
Strong project management skills.
Licensing or Certifications for Sustainability Manager
List any licenses or certifications required by the position: LEED, ISO, EPA, ISO14001, PMP, WELL, USGBC, TRUE, GRI, TSCA

Qualities and Skills:

Strong leadership abilities with excellent communication and presentation skills.
Exceptional relationship-building skills, both internally and externally.
Up-to-date knowledge of technical advances and consumer trends.
Passion for coaching and developing teams.
Diligent, detail-oriented, and skilled in problem-solving.
Driven to succeed with excellent organizational and multitasking abilities.

Additional Information

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our corporate social responsibility activities

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