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At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to zero waste.

Role:

This role is charged with executing new initiatives in Sustainability Program including business transition lead, client and Sustainability Program Manager Onboarding as well as account mobilization and demobilizations. The role works collaboratively with account leads, client, Sales, Commercial and other JLL Workstreams to provide comprehensive transition project management as well as covering all aspects of consistent delivery to ensure a smooth onboarding and successful program delivery for JLL while managing budget, scope and schedule. This role is expected to manage multiple projects at one time and be a strong change leader for large, key client transitions. contract.

Location:Virtual, open to Eastern/ Central US/Canada

Key Responsibilities Include:  

Overall management of the client transition project for clients.

Understanding the Sustainability Scope and Client Master Service Agreements
Contribution and active engagement with Operational Excellence activities such as New Sustainability Program lead member onboarding
Make sure the consistency is achieved in the way new programs are set up and delivered.
Tracking program success through active communication with account leads across all verticals.
Use of the standard Transition tools to effectively manage a transition and optimize clientexperience.
Management of a transition plan to ensure it is in-line with agreed upon client expectations
Coordination of and collaboration with Workstream leads to identify key tasks to transition (e.g., HR, Sourcing, JLLT, Finance, Commercial, Business Technology)

Ensure all workstream leads actively participatetimely
Ensure the completion of all data templates
Clearly define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately

Monitor the progress toward the implementation date and escalate as to stay on schedule.
Ensure an effective handover from Transition to the account team

upon key protocols for the project (communications, meetings etc.)

Clarify and communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria.
Constantly and proactively communicate to all Key Stakeholders throughout the Transition project
Ask probing questions to identify risk and, working with appropriate JLL Account, Platform, Workstream and client resources, develop timely mitigation plan

Lead Transition meetings and facilitateprogress, issue and risk identification
Support solutioning and yellow pads as
Effectively monitor and manage the transition budget
Participate in Client Presentations as

Key Performance Measures

Transition Scope: Ensure clarification of transition scope before onset of project Identify/escalate changes to agreed transition scope so remains aligned with agreed schedule and budget
Transition Schedule: Ensure schedule for agreed scope and budget is delivered within time planned
Transition Budget: Control approach and scope so cost of transition is within agreed transition budget
Customer Satisfaction: Scores and comments reflect end-user satisfaction, and continuous improvement

In addition to project management activities, this role will be the lead subject matter expert for change management during the transition

Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the change
Prepare change management strategies as

Client Readiness
Transformation
Transition
Communication

Skills

Advanced knowledge of sustainability programs
Exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
Strategic in nature, with a strong bias towards transformation and execution
Inspirational Leader, stimulates action with a balanced leadership style of control and influence
Operates with a sense of urgency
Decisive – willing to take risks
Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
Character with high perseverance and resourcefulness to keep driving and findinga holistic approach

Experience & Qualifications

Bachelor’s degree in Business, Finance, Information Technology, or related field.
5-10 years of experience with project management, continuous improvement and/or business partnering

Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals
Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement
Exceptional ability to solve problems and think analytically
Comfortableinteractingwithpeopleacrossalllevelsofanorganizationandcanfield questionsduringapresentationlikeapro (Agile and able to handle changes in direction calmly)
Change management certified, Prosci or LaMarsh preferred
Ability to work directly with key stakeholders to gather and interpret functional requirements
Insight and experience in working with subject matter experts in various service lines and support groups areas
Relationship building skills - able to influence others to generate desired results consistently
Proactive and self-directed in work habits
Highly skilled in time management to facilitate involvement in multiple projects
Leadership qualities such as conflict/issue resolution skills

Location:

Remote –Toronto, ON

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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Global Sustainability Program Management Transition Lead