Position Location: Greensboro, NC

About Us

Mills Automotive Group: Your Partner in Delivering a Tailored & Exceptional Automotive Experience!

At Mills Automotive Group, we’re a family-owned company that takes great pride in our position as one of the leading dealership groups in the United States. With a constantly expanding portfolio of over 30 dealerships and a diverse range of brands under the Mills Auto umbrella, we’re well-equipped to cater to consumer’s automotive needs. What truly distinguishes us is our unwavering commitment to our clientele. Our experienced sales and service team possesses years of industry expertise – all dedicated to satisfying the consumer's automotive needs.

What We Offer Our Clients:

Extensive Inventory: Explore an extensive online inventory containing an impressive selection of vehicles from renowned brands such as Audi, Chevrolet, Honda, Hyundai, Nissan, Ford, Genesis, Lincoln, Maserati, Alfa Romeo, Chrysler, Dodge, RAM, FIAT, Jeep, Wagoneer, Toyota, Volkswagen, BMW, Mercedes-Benz, Bentley, Jaguar, and Land Rover. Discover the perfect vehicle that suits your preferences and lifestyle.
Personalized Assistance: Our dedicated staff offers comprehensive support throughout the entire process. Whether browsing for information, scheduling a test drive, or inquiring about financing options, Mills Auto Group is committed to ensuring a smooth and effortless car buying and servicing experience.
Expert Service and Maintenance: Trust our skilled technicians in our state-of-the-art service departments for all automotive maintenance and repair needs. From routine oil changes and filter replacements to comprehensive powertrain and drivetrain repairs, we have you covered. Conveniently schedule appointments or obtain quality parts from us for DIY maintenance.
Unparalleled Quality: We are known for delivering high-quality vehicles and services that our customers rely on. Count on us to uphold our exceptional reputation, offering nothing less than the best in the automotive industry.
Customer Engagement: Your feedback matters to us. We encourage you to stop by one of our dealerships to experience our dedication firsthand or reach out to our knowledgeable staff with any questions or concerns. We're here to ensure a seamless and enjoyable automotive journey.

At Mills Automotive Group, we're more than just a dealership. We're a trusted partner for all things automotive. Let us exceed your expectations – visit us today and let's embark on an exciting journey together. Your satisfaction is our priority, and we're committed to redefining the car experience and meeting your needs at every turn.

Join Our Ever-Expanding Team

As we redefine the car-buying experience, we're looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance. When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers.

Whether you're interested in sales, service, or any other role within our organization, your contribution matters. We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create exceptional customer experiences. We value diversity, offer a supportive work environment, and provide opportunities for personal and professional growth. At Mills Auto Group, you're not just an employee; you're a valued member of our family.

So, come be a part of our exciting journey as we speed towards the future. Join Mills Auto Group and help us continue to redefine the car-buying experience for our valued customers. Your dedication to our core values will make all the difference as we achieve new heights together.

About The Role

The General Manager

What You Will Do – Essential Responsibilities

Oversee all aspects of new and used car strategy and operations
Strong leadership abilities, including the ability to inspire and motivate a sales team, set clear expectations, and provide constructive feedback
Ensure team masters product features and are product experts for new-to-market brand; have strong grasp of vehicle technology
Manage sales cycle from prospect to delivery, tracking all client and sales activity
Manage vehicle trade-in processes – including non-brand vehicles
Implement inventory management systems & processes
Drive operational excellence by developing and monitoring clear Key Performance Indicators (KPI’s), such as sales volume, revenue, customer satisfaction, and healthy inventory turn to identify trends and areas for improvement; provide regular feedback to ensure individual and team success
Driven to achieve targets and understands link between sales and customer experience
Serve as primary point of contact to manage escalations, address customer concerns, compliance matters, and resolve any priorities related to new car/used car operations
Work collaboratively with key stakeholders: Store team, Product Brand team, MAAMCO Executive team, and Policy Departments to ensure unparalleled customer experience
Exceptional communication skills in diverse forums

3-5+ years of related professional experience in new car and used vehicle sales, EV sales, or business of comparable complexity
Bachelor's degree or equivalent is preferred
Proven record of effectively leading and inspiring sales team to attain sales goals while delivering exceptional customer service
Demonstrated leadership across multiple vehicle brands; experience within retail, luxury or hospitality is strongly preferred
Customer-centric mindset and deep passion to create ongoing memorable consumer experiences
Highly collaborative and team-oriented
Self-driven initiative; hardworking; willing to go above and beyond in rapidly changing & ambiguous environment
Strong desire to execute and identify new ways to push the business forward
Strong verbal, written communication, and interpersonal skills; polished appearance
Excellent interpersonal and organizational skills with the ability to relentlessly prioritize
Manage and overcome customer feedback in a cordial and calm manner
Act with urgency and champions excellence in all company objectives
Flexible - available to work weekends, evenings, nights, and holidays as needed
Proficient in business productivity tools and software (MS Office suite, CRM tools, and retail business systems)
Maintain valid/active United States-issued driver’s license
Candidate must be authorized to work in the United States

What We Offer

Benefits

Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
Dental and Vision Plans
401(K)
Company Paid Basic Life and Short-term Disability
Employee Assistance Plan
Sick and Vacation Time, Paid Holidays
Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
Employee Discounts and Perks Program
Employee Wellness Subsidy
Tuition Assistance Program (Selected Dealerships)

Salary Range

$150,000 - $250,000/annual salary + bonus

The salary you will receive can fluctuate based on several personalized factors, such as the job's geographical location, your expertise, skills, and professional background. Additionally, the comprehensive compensation package associated with this role might encompass additional components, which will be contingent upon the specific job offer extended to you. If you receive a job offer, you will receive detailed information about your eligibility and participation in these benefits plans.

At Mills Auto Group, we don’t just welcome diversity - we celebrate it! Mills Auto Group is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

If this role interests you, we invite you to submit your resume today!

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