Company: Avangrid
Department: Customer Programs & Products
Job Title: Customer Programs and Products Manager
Reports to: Supervisor or Manager– Gas Sales and Products or Supervisor or Manager– Conservation and Load Management Programs
Education & Experience Required:
- Bachelor’s Degree with a minimum of 5 – 7 years relevant experience in managing complex, technical programs or projects.
- Master’s Degree preferred.
- Electric & gas utility industry knowledge is preferred.
- Utility tariff & rate knowledge is preferred.
- Knowledge in the areas of utility related electric & gas technologies and end use customer equipment is preferred.
- Experience managing data and process development.
- Knowledge in the areas of energy markets structures, state and federal energy law as and local regulations.
Skills/Abilities:
- Demonstrated ability to manage complex developments from start to finish autonomously.
- Demonstrated experience developing/ improving complex process, particularly using software and/or digital platforms.
- Results oriented with strong critical and creative thinking, decision-making and problem solving skills.
- Strong computer skills (Microsoft Office, SAP, Salesforce etc.).
- Attention to detail with strong analytical and negotiating skills.
- Excellent communicating and influencing skills with the ability to:
- present complex, technical topics to internal and external audiences of various sizes and knowledge levels.
- write proposals, reports and other documents in a clear and concise manner to advance program initiatives from a business and regulatory perspective.
- read and interpret tariffs, regulatory orders, federal/local regulations and reports.
- Strong cross functional team skills, desire to serve co-workers and provide customers with excellent service.
- Proven ability to work independently and at all levels of the organization.
JOB SUMMARY:
This position, in the Customer Programs and Products group, manages the development, implementation and operational requirements of new and established Electric Vehicle programs and product offerings for the Avangrid networks companies to meet or exceed growth, revenue and/or regulatory objectives. This is accomplished through superior collaboration with program implementation vendors and internal business areas, including, but not limited to, marketing, sales, regulatory, legal, procurement, engineering, operations and senior management.
This role will focus on Connecticut managed charging programs designed to enable Avangrid to manage the increased demand on its electrical system. Avangrid uses software and programs to work directly with EV drivers to promote better charging habits.
The Customer Programs and Products manager will continuously improve these program offerings and drive strong outcomes.
MAJOR ROLES AND RESPONSIBILITIES:
- Developing and implementing comprehensive program/product plans through collaboration with key stakeholders.
- Responsibility for budget development, monitoring and variance reporting.
- Provide direction and guidance on tasks performed and completed by program/product support personnel.
- Oversight of all aspects of vendor related services including initiating and advancing the procurement process, managing vendor activities, reporting and budgeting.
- Ensuring processes are efficient while meeting quality assurance standards and complying with regulatory requirements.
- Delivery of outstanding customer service by ensuring programs meet customer expectations and issues are resolved in a timely manner.
New Programs/Products Offerings – responsible for the development and implementation of new and innovative offerings that meet customer needs while providing opportunities for AVANGRID.
Serve as company liaison for program/product initiatives with utility regulators, municipal leaders, industry peers, equipment manufacturers and trade allies to advance initiatives for the benefit of AVANGRID and customers.
Responsible for timely and successful resolution of customer issues related to program and product offerings through collaboration with key internal and external stakeholders.
Identify and initiate process improvement through research, planning, change management and training activities to gain efficiencies which increase customer satisfaction, reduce costs and increase profitability.
