Job Title: Senior Infrastructure Specialist
Department: Infrastructure Platform
Reports to: Manager - Infrastructure
Qualifications:
Education: BS/BA Degree in Business, Computer Science or other technical discipline preferred. Will consider additional years of relevant experience and/or related technical certifications in lieu of degree requirement.
Education and Experience Requirements: Meet at least one of the following:
- 12+ years technical experience
- AS Technical Related Degree with 10+ years’ technical experience.
- BS Technical Related Degree with 6+ years’ technical experience
- MS Technical Related Degree with 3+ years’ technical experience
Experience:
Position requires a minimum of two (2) years’ experience working with infrastructure solutions in an enterprise environment. Position requires professional experience with more than one of the following areas:
Infrastructure Operational Policies & Procedures, UNIX Operating Systems (OS), Linux OS, Microsoft OS, Active Directory, VMware, Citrix, Networking, Routing, Firewalls, Security tools and/or scripting.
Purpose:
Definition: maintenance and support of Operational Smart Grids (OSG) infrastructure operational policies, standards, best practices, procedures, tools, and projects in support of efficient, resilient, and secure operations of OSG supported systems, applications, and facilities.
Works with technical teams and external vendors to provide operational support for a diverse set of operational enterprise services. Monitor operational performance to identify opportunities for improvement.
Key Responsibilities:
- Provide timely responses to all incidents, tasks and requests as assigned.
- Work with internal clients, suppliers/contractors, project teams and other technical staff to support technical solutions.
- Provide maintenance of infrastructure technologies following the change management process.
- Provide support for physical and virtual infrastructure, including all existing physical and virtual systems, installation of additional systems, patching, maintenance, and upgrades.
- Participate in the technical implementation of infrastructure technologies.
- Participate in the evaluation, selection, and testing of hardware and software products.
- Participate in the maintenance of regulatory compliance under NERC/CIP guidelines.
- Participate in the maintenance of high-quality security controls surrounding the critical SCADA systems.
- Perform special assignments from Platform Services Manager.
- Provide 24x7 on call support.
Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under Purpose/Major Objectives as assigned by the supervisor.
Key Technical Working Skills:
- Working knowledge of:
- Microsoft Windows server and desktop operating systems.
- Virtual infrastructure including VMware.
- Active Directory.
- Windows update processes and tools.
- Fundamental understanding of Linux or Unix operating systems is a plus.
- Fundamental understanding of network standards is a plus.
- Ability to deal collaboratively, diplomatically, and successfully with customers, co‐workers and other professional colleagues, managers, and staff.
- Ability to work effectively in a team environment, as well as work independently with limited supervision.
- Demonstrate problem‐solving skills while providing first class customer service.
- Demonstrate good communication skills both written and orally.
- Each employee must accept responsibility for their own safety and health as well as the safety and health of their fellow employees.
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
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