Customer Representative - Kirkwood

Iberdrola • FULL_TIME • Binghamton, New York • 1m ago

Customer Representative - Kirkwood

POSITION - Union: NYSEG Customer Representative Kirkwood

Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.

Responsibilities

Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
Provides account information to customers and explains bill service policies and customer rights.
Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
Ability to work with limited supervision and escalate complex cases as necessary.
Other customer service duties as required, including operation of a two way radio.

Skills and Requirements

High School Diploma/GED equivalent.
Associate Degree, BA/BS in related field of study is preferred.
Good communication skills, both oral and written, with strong customer service orientation.
Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
Strong problem-solving skills.
Able to work flexible schedule, as well as be available during storm/emergency situations.
Works well within a team.
MS Office skills.
Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
This is a Union position with a probationary period.