Job Summary
The Avangrid Production and Quality Manager will play a crucial role in Avangrid’s Marketing and Communications team, overseeing the production process, ensuring quality standards are met, and contributing to the development and implementation of communications and marketing strategies. In this position, you will ensure that content quality and regulatory requirements are met for assets and deliverables across all states, including NY, CT, ME, and MA. Overall, this position plays a critical role in ensuring that brand standards are met, and overall content quality is upheld across all marketing, web, and communications materials.
Key Responsibilities
• Monitor Production Process: Oversee the production process and ensure all activities adhere to our operational and quality standards.
• Quality Assurance: Implement quality control processes and perform regular audits to ensure our marketing materials meet the highest standards.
• Data Analysis: Analyze data to identify areas for improvement in the production process and develop innovative solutions to enhance efficiency and quality.
• Collaboration: Work closely with the marketing and communications team to understand their needs and ensure the final product aligns with the team’s objectives and brand guidelines.
• Copywriting: Support team where content creation and messaging needs are in demand.
• Reporting: Prepare and present reports on production and quality metrics to senior management.
• Process Improvement: Identify inefficiencies in the production process and propose solutions to improve productivity, reduce costs, and enhance quality.
• Training: Train team members on new production processes and quality control techniques to ensure everyone is aligned with the company’s standards.
• Vendor Management: Liaise with vendors and suppliers to ensure the timely delivery of materials and services needed for production.
• Risk Management: Identify potential risks in the production process and develop strategies to mitigate these risks.
• Project Management: Manage multiple projects simultaneously, ensuring they are completed on time and within budget.
• Regulatory Compliance: Ensure all production activities comply with relevant regulations and standards.
• Team/Stakeholder Feedback: Analyze customer feedback and incorporate it into the production process to improve the quality of the products.
• Innovation: Stay updated with the latest trends and technologies in the industry and implement innovative strategies to enhance production and quality.
Required Qualifications
• 7+ years experience in advertising, project management, consulting, customer experience, communications, public relations, or marketing.
• Proven ability to demonstrate value and tie communications programs back to overall business objectives.
• Bachelor’s degree in Business, Advertising, Management, Marketing, Communications, or a related field.
• Proven experience in a similar role, preferably within an agency or within the utility industry.
• Experience implementing and using project management or proofing tools for velocity measurement, project tracking, and reviews/approvals.
• Proficiency in digital communication tools and platforms such as websites, Customer Relationship Management (CRM) tools, social media, email platforms, and mobile apps.
• Strong understanding of production processes and quality control techniques.
• Excellent analytical and problem-solving skills.
• Proficient in data analysis and report writing.
• Proven ability to manage multiple strategic deliverables on time.
• Excellent verbal and written communications skills.
• Ability to travel.
Preferred Qualifications
• Deep understanding of customer needs, preferences, and behaviors, as well as ability to empathize with customers and address concerns.
• Vendor management, project management, and stakeholder management experience.
• Experience with managing a staff of geographically-dispersed communication professionals.
• Knowledge of electric and gas utility customer needs and emerging industry trends.
• Ability to anticipate potential communication challenges and address quickly.
• Change management experience.
• Demonstrated effectiveness facilitating teams across functional areas, operating companies, and globally.
Competencies
• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or External)
• Communication
• Collaboration
• Leadership (people managers/leaders)
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
