Company Description
Recognized by Forbes as one of the fastest-growing private companies in the United States, Palmetto believes that choosing to source clean energy from renewable resources like solar power should be a right, not a privilege. As such, we connect homeowners with renewable energy options such as solar power and energy storage systems. Through our marketplace business model, we empower solar sales professionals and solar installation companies with access to our proprietary design platform, financing, customer management system, logistics, and project management. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our industry-leading Net Promoter Score.
Our employees are our most valuable resource. Palmetto has a promote-from-within culture for talent development. We offer excellent benefits such as unlimited vacation/PTO, medical, dental, and vision coverage, parental leave, and retirement plans.
Summary of Role
The Manager of Interconnection will lead the utility team, with a focus on improving utility relationships, and driving a high volume of utility approvals within prescribed timelines.
The Manager will work closely with other internal groups, specifically the policy and technology teams to reduce operational, sales, and customer friction while securing required approvals to construct and operate residential clean technology solutions. They will also play a key role in new market research and origination, ensuring our business processes are in place and operational in advance of market launch. If you have a background in solar interconnection, are patient, detailed, and have a drive to organize interlocking requirements into a synchronous customer journey- this is the role for you!
About You!
- You’re meticulous and organized, and can apply those traits to make sense of complex issues.
- You can speak fluent “tech talk” and communicate business blockers in a way that leads to their solution.
- You’re immersed in the world of utilities, but understand your group's critical role in operational timelines and customer and sales member satisfaction levels. Success Defined
- Interconnection and PTO Submittals in <1 Day
- Interconnection and PTO Approvals (Interconnection <11 Days, PTO <15 Days)
Strategic/Tactical Responsibilities:
- Implement and manage Utility Team KPIs that ensure top tier team performance, operational relevance, and high customer and sales member satisfaction levels.
- Manage team communication service levels to ensure timely response to 3rd party inquiries, namely, Zendesk response times of <1 Hour.
- Work closely with the policy team to launch new markets and territories with a goal of maintaining internal efficiencies while expanding territory and ensuring sales success and customer satisfaction remains exemplary despite new requirements.
- Work with the technology team to refine best practices, including implementation of fully or partially automated workflows where applicable
- Engage regularly with utilities to drive best practices, strong working relations, and quick resolution to business blockers
- Manage the training and day to day execution of the utilities group, ensuring the team is productive, knowledgeable and proactive in resolving blocking items.
- Work with build and sales partners to extend Palmetto best practices to their daily workflows, coordinating with technology team to improve contractor and sales group engagement and satisfaction levels.
- Own Interconnection SOP creation and knowledge management for CAM, Sales Ops, and Sales Partners
- Communicate CAM best practices and process changes, including communication to internal sales and logistics groups and 3rd party sales and build groups.
Qualifications
- Minimum 5 years operational leadership experience with a demonstrated track record of process improvement and leadership capability
- Demonstrated leadership capabilities in a fast-paced, change-oriented environment.
- Excellent organizational skills and ability to prioritize.
- Excellent analytical skills.
- BA/BS in a related discipline or equivalent combination of education and experience.
- MBA Preferred Equal Employment Opportunity Palmetto embraces diversity and is an
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy
