IT ENGINEER
Department: Information Technology
Reports To: Director of Information Technology
FLSA Status: Exempt
Location: Lansing, MI
Invio Automation is an Industry 4.0 automation leader that serves a variety of high-growth end-markets including medical devices & life science, renewable energy, mobility, logistics & fulfillment, and heavy industry. Our Automation Solutions and Automation Technologies divisions work together to deliver Factory of the Future consulting and mission critical R&D pre-validation services that pave the way for a comprehensive suite of automation solutions where accuracy, efficiency, and precision are essential for success. With nine locations across North America and a global network of collaborative partners, Invio Automation’s geographic footprint provides customers with a presence in key markets where local service and support are valued.
Invio Automation’s Solutions division specializes in single station robotic cells, multi-station fabrication & assembly lines, bonding & welding technologies, vision systems, and packaging process. Application capabilities within our Solutions division include thermal bonding, web handling, force plotting, heat staking, high viscosity pumps, precision dispensing, impulse bag sealing, and needle bending. Invio Automation’s Technologies division includes highly differentiated Autonomous Mobile Robots (AMRs) for heavyweight applications, turnkey assembly lines, welding automation, and custom lift-assist & secure tools for safety critical applications.
The IT Engineer will be responsible for day-to-day support of Invio’s Service Desk requests and technology services. We’re a company that believes that strong, best-in-class systems are essential for long-term growth. At a high level, our goals are to ensure that our everyday operations exceed our customers’ expectations and that Invio Automation employees are fully enabled to complete the work in front of them. IT is critical to these goals. The qualified candidate is expected to be a self-starter, proactive, and ensure our internal customers receive a positive experience when engaging with IT at Invio Automation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the first point of contact for employees seeking technical assistance.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by the employee.
- Walk the employee through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems including the final resolution in the Service Desk System.
- Identify and suggest possible improvements on procedures.
Qualifications:
To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to unpredictable demands and uncertainties is a requisite to delivering superior results and exceeding the expectations of our internal and external customers.
Other Skills and Abilities:
- Experience with Active Directory and Windows Server 2019+.
- Experience with Microsoft Product Suite, including Office 365.
- Experience with deploying/upgrading Windows 10/11 Operating Systems using Intune.
- Experience with Cisco Meraki Firewalls and Access Points
- Experience in CAD/Controls software deployment, such as Autodesk, SolidWorks, Rockwell, Creo, etc.
- Ability to work collaboratively with a team to solve business problems with current technology.
- High energy, strong interpersonal skills, able to manage stressful situations with a positive attitude.
- General understanding of networking and switching.
A two or four year degree in an IT related field is preferred. Minimum two years of IT experience required.
INVIO AUTOMATION’S CORE VALUES
- We take pride in the reliability of our team and the difficult problems we solve for customers.
- We deliver real customer value that positively impacts the lives of those around us.
- We are dependable. Relationships and trust matter.
- Our ingenuity and desire to improve lives will complement our suite of solutions.
- We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver.
- We believe exceptional service is better demonstrated than said.
