Description
JOB SUMMARY
Guest Services is a fast paced, multi-faceted department responsible for a variety of guest experiences, public events, revenue collections at parking, ticketing/admissions, rides, attractions and other general operation needs at the Dallas Zoo. The appearance of the Zoo grounds and buildings, including restrooms contributes greatly to the guest experience. This position leads the team that performs multi skilled custodial work on the grounds, buildings and other area including trash cleanup and recycling. Responsible for ensuring high quality cleanliness standards. Engage in guest interactions, including impromptu conversations, communicating efficiently and strive to provide Zoo guests with the “Best Day Ever”. This position reports directly to the Park Services Manager and their duties will be performed both indoors and outdoors.
SPECIFIC DUTIES AND RESPONSIBILITIES
•Ensures that guests receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid knowledge and all other aspects of customer service.
•Coordinates daily activities of team members. Mentors staff.
•Conducts training and ensures training requirements are met.
•Performs shift work to ensure restrooms, indoor areas, meetings spaces are clean and welcoming to the guests.
•Ensures park pathways, sidewalks and roadways are clean and litter free.
•Correctly and efficiently cleans assigned areas including windows, toilets, sinks, and floors.
•Perform maintenance and custodial tasks without immediate supervision.
•Assists with event set up and take down.
•Correctly operates equipment for desired results.
•Provide Zoo and animal information including show times, keeper talks, way finding directions, etc.
•Assists guests, manages crowds, customer activities for overall safety and pleasant experiences for guests.
•Maintain an orderly appearance in work and storage areas.
•Develops safe work habits and contributes to safety of self and others.
•Observes safety, animal care and guest service guidelines when performing duties.
•Perform other duties as assigned.
QUALIFICATIONS
•Must have 1 year customer or guest service experience.
•Must have 1 year janitorial, grounds keeping or custodial type experience.
•Must have excellent customer service, communication and interpersonal skills.
•Must be able to communicate effectively with customers and associates.
•Must be flexible, reliable and a self-motivated team player.
•Must have a high school diploma or GED.
•Must be able to operate all necessary equipment to perform the job.
•Must be able to follow oral and written instructions.
•Must be able to communicate effectively both orally and in writing.
•Must be able to walk, stand for extended time, sit, kneel, stoop, crawl, twist, reach above head, pull bend, climb stairs and ladders and carry up to 30lbs.
•Must be able to work weekends, holidays and some evenings.
•Must be able to actively work in inclement weather.
•Must be able to work as part of a team and independently to achieve positive results.
•Ability to demonstrate a welcoming and cooperative demeanor toward guests, staff, and volunteers.
•Must have a valid drivers license.
