Join Our Team as a Customer Service Representative at Weitsman Recycling!
Are you a dedicated, customer-focused professional looking to make a difference? Weitsman Recycling is seeking a Customer Service Representative to be the primary point of contact for our customers, ensuring they receive exceptional service and support. If you're passionate about helping others and thrive in a dynamic environment, we want to hear from you!
Key Responsibilities:
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Customer Assistance: Provide top-notch service to customers in person, over the phone, and via email. Address inquiries, requests, and concerns related to recycling services, pricing, and procedures with accuracy and efficiency.
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Order Processing: Manage orders for recycling services, including scheduling pickups, issuing containers, and coordinating transportation. Ensure timely and accurate fulfillment of customer requests.
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Billing and Payments: Handle billing inquiries, process payments, and reconcile accounts. Maintain accurate transaction records and ensure prompt processing of customer invoices.
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Issue Resolution: Professionally address and resolve customer complaints. Investigate problems, escalate complex issues, and follow up to ensure customer satisfaction.
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Sales Support: Assist with sales inquiries and promotions by providing product information and pricing quotes. Collaborate with the sales team to generate leads and expand our customer base.
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Documentation and Reporting: Keep detailed records of customer interactions, including inquiries, complaints, and resolutions. Prepare reports on customer feedback and trends to identify areas for improvement.
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Quality Assurance: Ensure all customer interactions comply with company policies and quality standards. Strive to exceed customer expectations, fostering loyalty and retention.
Qualifications:
- High school diploma or equivalent; additional training in customer service is a plus.
- Availability to work a minimum of 40 hours per week, including weekends.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Problem-solving skills and the ability to remain calm under pressure.
Benefits:
- Competitive pay rate: $17.00 per hour
- Health and dental insurance
- 401(k) retirement plan
- Paid time off
- Opportunities for career advancement and professional development
