Scheduling Planner/Customer Contact
About the Role
We are looking for a dedicated Scheduling Planner/Customer Contact to join our team in Kidderminster. In this pivotal role, you will be at the heart of our scheduling department, ensuring the efficient planning and scheduling of work for our engineers as they install solar panels on new build houses across the UK. You will be a primary contact for our customers, keeping them updated on schedules, delivery times, and providing courtesy calls upon job completion. Your role is crucial in maximising productivity and efficiency within our installations team.
You will work closely with customers to inform them of installation dates, times of arrival, and completion updates daily. Additionally, you will be responsible for adhering to key performance indicators (KPIs), such as responding to calls and email requests within one hour, planning minimum production targets, and maintaining high levels of customer communication.
About You
To excel in this role, you will need:
- Excellent communication skills for building relationships with site managers and field team members.
- A strong proactive approach to telephone and email communication.
- Experience in a fast-paced customer service environment.
- Flexibility with working hours to meet business needs.
- Experience in handling high volumes of calls and emails.
- A keen eye for detail and the ability to create reports using Microsoft Excel.
- Familiarity with Microsoft programs and ERP systems; experience with Netsuite/Fieldaware is advantageous.
- The ability to multitask and work efficiently in a fast-paced environment.
- High standards of written and verbal communication.
- Initiative and problem-solving skills.
We value a positive, proactive approach and a commitment to high standards. If you thrive in an open and honest environment, always give your best, and work well within a team, we want to hear from you.
About Us
Over the last 17 years, we have grown from strength to strength and our future looks even brighter. Our ambitious 5-year business plan aims to triple our growth, and we are looking for exceptional individuals to join us on this journey. We don't expect you to have all the skills from day one, but we do expect you to bring your best effort every day. In return, you will find endless opportunities within our growing organization.
Our recruitment process is rigorous but fair, designed to ensure that we find the right fit for our company culture. We believe in making a difference for future generations and are looking for team members who share our vision. If you are ready to contribute new ideas, support your colleagues, and grow with us, you might be the perfect fit for our team.
Why Join Us:
- Competitive salary with opportunities for career progression.
- Excellent benefits, 33 days holiday per year (including bank holidays), plus an additional day off for your birthday, holiday buy and sell scheme, £30 per month to be claimed for activities to promote personal wellbeing.
- Comprehensive training programs to enhance your skills and knowledge.
- A supportive and dynamic work environment.
- The chance to be part of a growing company dedicated to renewable energy.
- A great culture to work in with flexible hours.
- A friendly and engaging team with autonomy and support.
- Clear expectations with regular feedback to ensure success.
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If you have integrity, passion, and a determination to make a difference for the future, we want you on our team! Join us at Eco2Solar and be part of our exciting journey towards a sustainable future. Apply now!
Eco2Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
