About us
Meet Powin
At Powin, we are advancing the next frontier of energy and changing the way we power our daily lives by ensuring access to clean, resilient, and affordable power. With 17 GWh of projects deployed and under construction, we are a leading and trusted energy storage provider dedicated to creating an exceptional customer experience through end-to-end energy storage solutions. As a global energy storage solutions provider, we offer fully integrated battery solutions, software, and services to optimize grid performance and enable the transition to cleaner energy sources.
It’s your chance to be part of something great
Create a World You’re Proud of
We envision a future powered by clean, carbon-free, renewable energy. Achieving our vision requires incorporating diverse perspectives and experiences and fostering collaboration to find viable solutions. We are looking for visionaries like you who aspire to more than just a job—those driven by a desire to make a real impact and who want to add their voice and ideas to the conversation. We value the input of all employees and stakeholders and strive to integrate their ideas into the best solutions to create a greener world for tomorrow. Our mission transcends batteries. Join us in creating a cleaner tomorrow, today.
Summary:
The Energy Storage Operations Specialist (i.e. ROC Technical Specialist – Tier II) is responsible for monitoring, maintaining, troubleshooting, and ensuring the efficient operation of Powin’s Battery Energy Storage System (BESS) facilities while also handling customer support, reporting, emergency management, and capacity testing.
Job Details:
- Respond to technical and operational support tickets via phone, email, or through the ticketing system per standard operating procedures. Manage and maintain ticketing for Zendesk and Zuper platforms to ensure accurate processing and escalation of critical items.
- Remotely monitor BESS facilities, troubleshoot, intervene with alarms, warnings, and faults detected in real-time, and take corrective actions to resolve faults found.
- Support and fill in for ROC Technical Specialist I roles and responsibilities as needed.
- Maintain logs of field issues found, operation and maintenance performed, outages, changes in operating status, and any other significant events.
- Act as the point of contact for customer technical and operational support through the service hotline, email, and ticketing system. Escalate as needed to Senior Systems Operations Engineer. Attend internal meetings and external meetings upon request from the LTSA or PM.
- Review BESS performance, generate field issue worklists or Work Orders for Preventive and Corrective Maintenance, and utilize battery diagnostics to address critical issues.
- Initiate and support site inspections and maintenance, cooperate with stakeholders such as Engineering, FS, LTSA PMs, ASP coordinators, and provide excellent customer service.
- Trigger emergency management.
- Generate monthly, quarterly, and/or annual operation status reports summarizing BESS usage, performance, system health, and maintenance events.
- Independently plan and perform annual capacity tests to demonstrate the guaranteed capacity of projects and compile test reports.
- Partner with Senior System Operations Engineers, Product Analytics, and Sustaining Engineering teams for improvement plans.
- Perform other duties as assigned.
Qualifications:
- Bachelor’s degree in Electrical Engineering, Renewable Energy, another engineering-related degree, or equivalent experience.
- Minimum of 2 years of customer service or call center experience with a preference for technical call center experience.
- Minimum of 1 year of related experience in Energy Storage Systems.
- At least 1 year of demonstrated troubleshooting and problem-solving skills.
- Ability to work a shift schedule including overtime, holidays, and on-call as needed with notice; weekend shifts may be required.
- Experience using Zendesk, Zuper, and Jira.
- Ability to read and comprehend technical documentation.
- Ability to transfer basic technical knowledge to assist in guiding and supporting other team members.
- Experience demonstrating skill in handling multiple tasks simultaneously without losing track of the details at various stages of completion under normal and stressful conditions.
- Ability to coordinate among different stakeholders.
- Work successfully as a part of a team and independently with a strong sense of accountability.
- Excellent communication skills with a willingness to partner on critical issues to solve challenging problems.
- A passion for continuous learning and improvement.
- Spanish and English are mandatory; Portuguese will be highly valued.
Powin is not accepting resumes from unsolicited headhunters or agencies at this time.
EEO STATEMENT:â¯The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws.⯠The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.â¯
