⚡ABOUT AMBER
Amber is a new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins. We then provide the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price is highest. It’s a cheaper way to buy power, a more rewarding way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia towards a renewable future. We are backed by Australia’s leading VCs (including Square Peg Capital and Main Sequence Ventures), impact-focused investors and individuals, and most recently by Commonwealth Bank, NRMA and Gentrack.
We’re now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. You’d be a part of a rapidly growing team of over 140, with expertise across energy, technology, marketing, and operations. We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
💻 ABOUT THE ROLE
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
As a Customer Operations Specialist (COS), you’ll be working in a growing CX team, and helping to build Amber’s ambitious vision. You’ll be learning a great deal about how a modern, innovative company engages with its customers and makes a lasting positive impression on them through providing informative, concise and timely support.
As a casual employee, your hours may vary depending on scheduling so you will need to be available to work Monday- Friday between the hours of 9am- 8pm. We are flexible and will try to accommodate your requests.
You’ll be reporting directly into one of our Customer Experience (Cx) Operations Leads.
$38 - $38 an hour
Fixed hourly rate of $38/hour and is quoted excluding superannuation.
💰This is a casual role with consistent fortnightly schedule to be based in Melbourne. We are also open to working 3-4 days a week if that's what you are looking for.
We have an office space in the central CBD, however we have flexible working from home arrangements. We expect to remain Melbourne-based but maintain flexibility between the office and WFH.
🌈 If this kind of work gets you excited, we'd love to hear from you!
Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
🎓 Hiring Process:
Our hiring process will be as below:
- A screening interview with our talent team (Video Meeting - 30-45 minutes)
- Followed by/can be scheduled separately, a time-bound case study exercise that should take no longer than 60 minutes
- A follow-up case study panel interview which will include a chat with one of our Customer (Cx) Operations Leads and another member of our Customer (Cx) Experience team (In-person Meeting - 60 minutes)
- A final chat with our Customer (Cx) Operations Manager and/or Director of Operations(Video/In-Person Meeting - 30 minutes)
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Only shortlisted candidates will be contacted and applications will be accepted only from candidates already based in Melbourne, Australia!
No recruitment firms please. We've got this!
