Customer Service Liaison
Department of Transportation
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Job Description and Duties
Under the general direction of an Information Officer II, the Associate Governmental Program Analyst (AGPA) is the Customer Service Liaison (CSL), as the liaison between the public and internal divisions, prepares and manages the District's Customer Service Request (CSR) Program. This program may be the first point of contact for the public, government agencies and elected officials in reporting concerns about construction, maintenance, operations and the safety of California highways and freeways, and the CSL tracks and resolves these customer service issues. Consistent attendance is a requirement and essential function of the AGPA/CSL. Liaisons are expected to be punctual and dependable in order to meet the needs of the program. Possession of a valid California Drivers License is required when operating a state owned or leased vehicle.
Eligibility for hire may be determined by your score on the Associate Governmental Program Analyst. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
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You will find additional information about the job in the Duty Statement.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Must have knowledge of techniques for preparing, producing and disseminating information utilizing internal and external communication channels; principles and techniques of establishing and maintaining good relations with the public.
Must have the ability to research, analyze data, develop and evaluate alternatives. Must possess the ability to think quickly through problems, use good judgment and respond appropriately. Must possess the ability to communicate and present ideas and information effectively both orally and in writing, and develop and maintain good working relationships with management, internal staff, the general public, and community organizations.
Must be able to participate in public relations activities after normal working hours. Requires the ability to travel independently and set up miscellaneous multimedia and miscellaneous equipment for presentations or events.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Lupe Martinez-Roberts
(279) 234-2325
Lupe.Martinez-Roberts@dot.ca.gov
Hiring Unit Contact:
Jason MacDonald
(949) 279-7577
Jason.Macdonald@dot.ca.gov
