Job Description and Duties
Assists in providing in-person customer service, ensuring that customer interactions are handled with tact, courtesy and good judgment. Administers customer service via e-mail, in person, or by phone. Opens the window for business by 7:30 am daily and closes it at 4:15 daily. Meters the outgoing mail by operating various postage meters, scales, and other mailing equipment. Determines appropriate carrier and affixes proper postage to outgoing mail and parcels. Processes certified mail, ensuring that the necessary forms are completed correctly and proper postage is affixed. This must be done in a timely fashion so that it can be delivered to the Kaiser Post Office between 3:30 and 4pm daily. Prepares items for shipping in a timely fashion, making sure that the UPS mail is processed and placed in the Loading Dock area by 3pm daily for courier pick up. Packages Sacramento's HQ "miscellaneous" mail and all field office daily mail (from "the wall") for overnight shipping via Golden State Overnight mail and places it on the designated counter by 3:30pm daily for courier pick up.
Eligibility for hire may be determined by your score on the Office Technician (General) exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
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You will find additional information about the job in the Duty Statement.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
David Maxwell
(916) 227-7793
David.Maxwell@dot.ca.gov
Hiring Unit Contact:
Pamela Hansen
(510) 908-4031
pam.hansen@dot.ca.gov
