Lead Dispatcher

Coastal Waste & Recycling • Full-time • Fort Myers, Florida • 2w ago

Overview

Join us as a Lead Dispatcher: Drive Excellence in the Waste Industry!

Are you a natural leader with a knack for logistics and a passion for keeping operations running smoothly? Step into a leadership role with our waste management team as a Lead Dispatcher, where you’ll coordinate, guide, and optimize our operations to deliver unparalleled service.

We are seeking a dedicated Lead Dispatcher to take charge of our team, ensuring efficient routing and timely service delivery while fostering a culture of excellence.

About Us: Coastal Waste and Recycling is growing a privately owned, locally operated solid waste disposal and recycling company headquartered out of Boca Raton, Florida serving communities across Florida, Georgia, and South Carolina (and more to come)!

Our company culture is rooted in integrity—we prioritize doing the right things for our employees, customers, community, and environment. With a focus on accountability, safety, environmental stewardship, and customer service, these values are ingrained in everything we do.

What’s In It For You:

Highly Competitive Pay
Comprehensive Health Benefits Package
401(k) Plan with Company Matching Program
Various Employee-Centric Perks and Initiatives
Opportunities for Overtime Pay
Professional Development and Growth Opportunities

Responsibilities

Your Role:

As a Lead Dispatcher, you will oversee the daily operations of our waste collection services, mentor and guide dispatchers, and collaborate across departments to ensure the highest service standards.

Supervising and guiding a team of dispatchers to ensure smooth operations.
Scheduling and dispatching vehicles and drivers according to customer needs and routing requirements.
Monitoring and optimizing route progress to ensure timely and efficient service.
Providing leadership and problem-solving support during escalated customer inquiries and service interruptions.
Collaborating with maintenance staff to ensure vehicles are properly serviced and operational.
Keeping detailed records of all dispatch activities, including driver logs, route changes, and service calls.
Training and mentoring new dispatchers on best practices and company policies.
Communicating effectively with drivers and customers to maintain compliance and satisfaction.

Qualifications

What We’re Looking For:

High school diploma or equivalent; additional education or training in logistics or transportation management is a plus.
Proven experience as a dispatcher, preferably in waste management or transportation.
Strong leadership skills and prior team management experience.
Proficiency in using dispatch software and related computer applications.
Excellent communication and interpersonal skills.
Strong knowledge of local geography and road networks.
Ability to multitask and work effectively under pressure.
Strong problem-solving skills and attention to detail.
Bilingual (Spanish or Creole) is a plus.

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