Description
We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.
Summary:
As the Global Director of Cloud & Infrastructure you will be responsible the engineering, development, security, implementation, management, maintenance, and monitoring of all Infrastructure, Networks, and related cloud services across the company. This role Includes providing guidance and leadership for the IT Managers, leads, and technical resources across the globe. Technical depth and knowledge of Microsoft Azure, network hardware, related software, device management, cybersecurity, and operational monitoring will be used to guide, build, and manage cutting-edge cloud infrastructure.
This role is pivotal in driving technological advancements ensuring a secure, scalable cloud infrastructure capable to provide our global operations and services. In addition, you will be the strategic leader of cloud and infrastructure with a blend of technical expertise, business acumen, project management, and people leadership skills.
Requirements:
- Build, support, and maintain the global infrastructure strategy with leadership to drive holistic infrastructure ownership and oversight, resulting to ensure a secure, scalable, and agile network(s) enabling business agility and scale.
- Understand our business strategies and priorities, drive continual improvements aligning with global infrastructure strategies.
- Contribute and maintain a robust IT roadmap of Infrastructure and associated integrations including definition of project objectives, prioritization, and implementation plans.
- Establish and foster relationships with Business Stakeholders and service providers.
- Evaluate vendor solutions, develop alternatives, and recommend technical solutions in meeting the evolving needs of the business and aligning with global infrastructure strategy and architecture.
- Manage and be hands-on during execution of projects: scoping, requirements, documentation, testing, validation, training, and support. Setting an example and expectations for underlying team and supporting teams
- Provide leadership and technical guidance to all engineering & deployment of cloud and on-premises infrastructure, including associated applications.
- Collaborate with the Global Security team to develop and maintain an incident response plan, which includes incident detection, analysis, containment, eradication, and recovery procedures.
- Lead resources to engineer, build, and manage hardware and software standards for the organization’s assets including tablets, laptops, desktops, servers (physical or virtual) and other networked devices.
- Lead and manage Internet circuits from sizing to business requirements, vendor selection and management, to implementation and monitoring.
- Collaborate and align to global cybersecurity & technical architecture team standards.
- Develop, lead, and manage the global disaster recovery and business continuity plans and operations.
- Create SOPs, Policies, Process and System maps for infrastructure management and operations
- Collaborate with a global IT and business stakeholders across multiple time zones by occasionally attending meetings outside of core business hours as needed.
- Additional Responsibilities:
- Collaborate with other IT leaders to ensure that IT services are integrated and aligned with the broader IT strategy.
- Oversee and participate as an escalation point in an IT on call rotation.
Safety:
- Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
- Leads by example to show that safety is the most important function, ensuring that all employees follow safe practices while working.
- Demonstrate ownership of your actions and responsibility for your and your team's results
- Accountable to continually reinforce safe behaviors and correct “at risk” behaviors.
- Adheres to and ensures all site team members understands standard operating procedures.
- Leads and supports the site team in technical, quality and safety, utilizing system in place.
Leadership:
- Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations.
- Manages multiple direct reports.
- Participates in hiring and selection process to fill positions on the team.
- Communicates regularly with direct reports on goals, accomplishments, and information on policies.
- Demonstrates leadership and expertise in eyes of client group.
- Employee Development:
- Provides tasks and assignments that challenge and stretch employees’ responsibilities.
- Conducts regular discussions with employee(s) on personal development. Comfortable with empowering others.
- Conducts timely, effective performance reviews in accordance with RES guidelines.
Qualifications:
- Bachelor's degree in management of information systems or a related area or equivalent years' experience preferred.
- Project or Program Management Certification (eg, PRINCE2, PMP, MSP) preferred.
- ITIL v3 or v4 Foundation Certificate in IT Service Management preferred.
- 10 or more years' experience working in an infrastructure and operations role required.
- 5 or more years of leadership experience in medium to large organizations required.
- Ability to travel domestically and internationally 5 to 15% required.
- Understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), as well as cloud deployment models (public, private, hybrid).
- Cloud Infrastructure Technologies: Familiarity with major cloud platforms such as AWS, Azure, or Google Cloud, including their services for compute, storage, networking, and security.
- Security Principles and Practices: Understanding of cloud security principles, including identity and access management (IAM), encryption, network security, and compliance requirements.
- Ability to align technical strategies with broader business goals and make informed decisions based on financial and business analysis.
- Skills in leading and motivating cross-functional teams, fostering collaboration, setting clear objectives, and providing guidance and mentorship to team members.
- Understanding of innovation processes and methodologies, as well as a commitment to fostering a culture of continuous learning, experimentation, and improvement.
- Ability to identify and address technical challenges, adapt to evolving technologies and business dynamics, and find creative solutions to complex problems and drive implementation of such solutions.
- Strong interpersonal and communication skills to effectively collaborate with stakeholders across different departments, build partnerships, and articulate technical concepts to non-technical audiences.
- Comprehensive understanding of enterprise architecture, cloud and on-prem infrastructure align to industry standards and best practices.
- Trust-building skills: Foster trust among team members and stakeholders by prioritizing transparency, integrity, and accountability.
- Aptitude for adapting to evolving technologies, shifting business demands, and industry trends.
- Functional competencies include communication, managing vision and purpose, building strategic relationships, customer focus, and business acumen.
Anticipated base salary range: $174,000 - $205,000
The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.
RES offers benefits that are effective first day of employment. These benefits include the following:
- Medical, Dental and Vision
- Health Savings Account with employer contribution
- Flexible Spending Accounts
- 4x pay Basic Life and Voluntary Life
- Short and Long Term Disability
- Accident, Hospital, and Critical Illness
- 401 (k) plan with 6% company match
- 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
- Tuition Reimbursement and Green Car Reimbursement
- Volunteer and Charity Matching
- Paid Parental Leave and Paid Sabbatical Leave
- Employee Referral Bonus
- Employee Discounts and Wellness programs
- Wellness Reimbursement
Physical requirements and environment:
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required.
Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required.
Frequently: Standing is required.
Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.
Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.
Occasionally exposed to noise and hazards in the work environment.
We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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