First Solar reserves the right to offer you a role most applicable to your experience and skillset.
Basic Job Functions:
- Provides support, operations and maintenance service to R&D, manufacturing, power plants, corporate systems and office staff. This position requires a high degree of customer service, planning, technical expertise, and velocity to return the customer and/or supported systems to a working state. Provide enterprise escalation level assistance for a wide array of technical and procedural issues. Disciplined execution of established operations, maintenance processes and procedures. This position has very frequent interactions with customers and must be effective in interpersonal communications and problem solving using various verbal and written methods. Effective use of the established administration and support tools, processes and procedures to help achieve the department’s goal of being Operationally Excellent.
Education/Experience:
- Minimum of 3 years’ work experience required.
- Bachelor’s degree in information technology or related field or equivalent years of work experience.
Required Skills/Competencies:
- Excellent customer service and interpersonal skills.
- 24/7 MFG and/or R&D Computer Support (Hardware/Software).
- Ability to follow guidelines as well as to help others interpret policy.
- Vendor support, technical standardization and communication.
- Automated computer backup maintenance.
- IT MFG and/or R&D project support, network support, process planning and documentation.
- Thorough understanding of support operations and maintenance processes.
- Able to determine types of equipment to be used in performing work functions.
- Capable of determining work techniques to perform needed duties.
- Must be able to apply systems analysis techniques and procedures to determine hardware needs.
- Must be able to develop and modify computer systems based on user design specifications.
- Excellent organizational skills.
- Ability to be self-sufficient and work with little supervision.
- Strong oral and written communication skills (technical and non-technical).
- Demonstrated problem-solving skills.
- Ability to maintain a high level of customer trust and confidence in the group’s knowledge of and concern for customers’ needs. Will require the handling of some confidential information.
- Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.
- Broad range of network, server, storage and desktop knowledge is highly desirable, including:
- OS: Windows XP, Windows 7, Windows 10, Windows Server 2008 & 2012, OSX (including Parallels), Android, and iOS.
- Applications: MS Office 2016 & 2019, IE, Chrome, Custom Application experience preferred.
- Network TCP/IP, WINS, DNS, DHCP.
- Travel Required as needed.
- On-call and/or work outside of normal business hours may be required.
- Specific vision abilities are required.
- May be required to kneel, bend, talk and hear.
Essential Responsibilities:
- What are the essential responsibilities for this position (i.e. chief duties)?
- Are the current year’s goals represented through required activities?
- Always add, “Other duties as assigned.”
- Always add, “Job description subject to change at any time.”
Reporting Relationships:
- This position reports to Supervisor- IT.
Travel:
Estimated Salary Range:
US Physical Requirements:
- Will sit, stand, or walk short distances for up to 12 hours per day.
- Will climb stairs on a frequent basis.
- Will lift up to 58 pounds on an occasional basis, according to work instruction.
- Will lift up to 37 pounds on a frequent basis.
- Will push or pull up to 27 pounds of force on an occasional basis.
- Will push or pull up to 10 pounds of force on a frequent basis.
- Required to use hands to grasp, lift, handle, carry or feel objects repetitively on a frequent basis.
- 20/40 vision in each eye (with or without correction) and the ability to distinguish between red, yellow, and green is required.
- May reach above shoulder heights and below the waist on a frequent basis.
- May stoop, kneel, or bend, on an occasional basis.
- Must be able to comply with all safety standards and procedures.
- Ability to wear personal protective equipment is required (including, but not limited to; steel toed shoes, cut resistant gloves, jackets, aprons &/or arm guards, safety glasses, hearing protection).
Office Physical Requirements:
All positions in our office require interaction with people and technology while either standing or sitting. To best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.
Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
