Operational Efficiency
• Streamlining Processes: Ensure that all aspects of the organisation’s operations run smoothly and efficiently. This involves optimising processes, reducing costs, and improving productivity across various departments.
• Resource Management: Oversee the allocation and utilisation of resources, including human, financial, and material resources, to maximize efficiency and meet organisational goals.
• Strategy Implementation: Contribute to or leading the development of operational strategies that align with the company’s overall business objectives
Governance and Sustainability
• Environmental Stewardship: The sustainability aspect of the role focuses on reducing the organisation’s environmental impact as a business case for clients and for the organisation. This includes implementing eco-friendly practices, reducing waste, and managing energy use.
• Sustainable Business Practices: The role also involves integrating sustainability into the core business practices, ensuring that the company’s growth is aligned with long-term environmental societal and governance goals.
• Compliance and Reporting: Responsible for ensuring compliance with environmental regulations and reporting on ESG metrics to stakeholders.
• Work with the Finance Manager in building resilience in the value chain
• As member of the ESG committee, participate actively in all ESG related activities.
Technical Support
• Prepare orders per Customer requirements following internal procedures.
• Ensure all equipment dispatched is completed to order specification.
• Update spreadsheets with details of ordered equipment.
• Perform Quality Control on assessed and prepared equipment.
• Provide Technical Support on laptops, desktops, and related equipment as and when required.
• Perform Onsite assessment & data erasure as and when required.
• Perform BIOS update across various OEM’s including laptop, desktops, and all related assets.
• Assist receiving department with all related technical questions on returned assets.
• Assist other areas and departments when required, may be out of normal work scope.
• Strip, Clean and Rebuild returned assets before assessment.
• Inspect assets for aesthetic defects, hardware configuration and OS set-up.
• Perform assessment on all returned assets (Desktops, Laptops, Servers, Printers, Networking Equipment).
• Perform Data Erasure on all returned assets using internal systems.
• Perform Level 1 repairs on Desktop PCs & Laptops as and when required.
• Perform equipment maintenance when required.
Operations Management
• Analysing productivity data and optimising staffing and production capacity
• Stay up to date with industry trends and practices including risks and opportunities in the sector
• Design new processes to improve quality or increase productivity or profitability
• Manage stock control and inventory checks.
• Communicate changes in order processes to relevant parties.
• Ensure compliance to health and safety regulations.
• Document procedures for third-party monitoring.
• Create and monitor project and teams.
• Review workloads and manpower to ensure targets are met.
• Support the Managing Executive or executive team’s vision and strategy.
Financial Management
• Managing departmental budgets
• Optimise stock holding in line with stockholding targets
• Devise creative ways on unlocking cash tied in inventory
Staff Leadership and Management
• Resource teams adequately to achieve business and operational targets.
• Manage the effective achievement of company group objectives through effective leadership, the setting of individual objectives, managing performance, and developing and motivating team to maximise performance.
• Build and manage a high performing team by providing leadership, role clarity, training and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Define roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program within the business unit to achieve business targets
• Performance manage resources in accordance with relevant policy and legislation
• Promote an ‘company centric’ and ‘partnership approach’ to developing strong relationships with other working groups and ensure adherence to Group governance.
Governance, Risk and Business Continuity Management
• Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures and reporting structures.
• Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries and markets.
• Stay up to date of new trends and innovations in operations.
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Lead and guide improvement projects that will increase profits or protect against risks in the function.
External Parties and Relationship Management
• Oversee relationship with service providers and ensure all the services are delivered properly, evaluate the performance of consultants and report any deviations to the relevant department for any corrective actions.
• Work closely with other heads of departments to improve efficiency
Communications & working relationships
Internal
• Managing Executive
• EXCO
• Company, Vtrack, LFS, Company store
• Internal Departmental Heads
• Reasons for Interaction:
• Ensure the achievement of the relevant internal business unit objectives
• Direct and lead relevant business unit initiatives
• Ensure that the internal business unit strategy aligns with and supports the overall Company Group strategy
External
• Strategic Clients and Partners
• Consultants and Service Providers (External service providers, vendors or partner consultants)
• External advisors/consultants (Subject Matter experts)
• Reasons for Interaction:
• Achieving strategic company Sales objectives
• Negotiate and approve terms and conditions
• Provide thought leadership
• Drive collaborative partnerships and innovation with the company
