Here at Octopus Energy ECO, we’re responsible for delivering the government mandated eco obligation scheme on behalf of Octopus Energy! We are super passionate about helping customers on low income and benefits to improve the insulation in their homes, to help reduce their bills and carbon emissions 🐙
We are looking for a detail-obsessed, Quality Coordinator to join the ECO team in our Newton Aycliffe office. You will collaborate with the Installations Quality team to plan the work in PASHUB, create a tracker and prioritise tasks for the team, to keep the workflow moving.
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What you'll do- Collaborate with the Installations Quality team to plan the work in PASHUB and prioritise tasks.
- Create and maintain a tracker showing what stage customers are at, and the stages to go through to final install.
- Track pre-approvals via the Installation Assurance Authority (IAA) website and action any queries relating to properties.
- Assign tasks to the Installation Quality team based on information on the tracker, to keep the workflow moving.
- Communicate any updates on the progression of customers through the process, to the Installation Quality team.
- Liaise with other teams where we need any customer or property information relating to eligibility.
- Thrive in an changing regulatory landscape and communicate these changes in simplistic terms.
- Report on the tracker information highlighting any issues, good points and trends.
- Demonstrate Octopus Energy ethos and service.
- Work holistically with other internal teams.
- Manage any encountered risk with your team.
What you'll need- Have a basic understanding of ECO and GBIS.
- IT literacy: MS365, Google Workspace, PDF Softwares.
- An outstanding eye for detail with a drive to provide exceptional administration support.
- Prior experience in project management or coordination with an ability to meet deadlines.
- Good ability to report information in a clear and simple way.
- Excellent written and verbal communication skills.
- Ability to work well under pressure.
- Flexible team player with a positive, proactive and enthusiastic nature, with a high desire to succeed.
- Capability to multitask, prioritise and manage own workload to meet deadlines.
- Proactive approach to problem solving.
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Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right Octo-fit!
Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
Visit our perks hub - Octopus Employee Benefits
