JOB SUMMARY: General Information The program provides a one-year full-time developmental experience in federal agencies. Veterans with service obligations may apply up to six years after graduation. Additional information can be found at: https://help.usajobs.gov/working-in-government/unique-hiring-paths/recent-graduates. Salary: GS-07 $55,815 Step 01 to$72,561 Step 10 GS-09 $66,732 Step 01 to $86,750 Step 10; NOTE: First time hires to the Federal Government are typically hired at the Step 01. MAJOR DUTIES: As an IT Specialist (Customer Support) within the Office of the Human Capital, some of your specific duties will include: Diagnoses and resolves recurring problems in response to customer reported incidents. Installs, configures, and tests software on customer workstations, as well as upgrades and troubleshoots hardware and software components. Participates in evaluating effectiveness of customer support services and provides feedback on impacts of proposed IT initiatives to services. Provides recommendations for improving customer service delivery and assists higher grade specialists. Provides routine advice and guidance to customers requesting information on established policy or procedures. Eligibility Requirements In order to be eligible for an appointment under the Pathways Recent Graduate Program you must meet the following requirements: You must be a recent graduate who has completed, within the previous two years, an associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution such as an accredited technical or vocational school; a 2- or 4-year college or university; a graduate or professional school (e.g., law school, medical school); or a post-secondary home school curriculum; or a qualifying career or technical education program (e.g., Registered Apprenticeship Programs, Job Corps, Climate Corps, AmeriCorps, and Peace Corps). Note: Qualifying volunteer service must be from a federally administered program indicating completion of either: at least 52 weeks of volunteer service (through one or multiple periods of service), or at least 1,700 work hours when the volunteer service period is less than one year. Note: Certificate program is defined as post-secondary education in a qualifying educational institution equal to at least one academic year of full-time study that's part of an accredited college-level, technical, trade, vocational, or business school curriculum. OR has completed degree or program requirements within the previous two years. Degree requirements include an associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution such as an accredited technical or vocational school; a 2- or 4-year college or university; a graduate or professional school (e.g., law school, medical school); or a post-secondary home school curriculum; or qualifying career or technical education program. Note: Certificate program is defined as post-secondary education in a qualifying educational institution equal to at least one academic year of full-time study that's part of an accredited college-level, technical, trade, vocational, or business school curriculum. Veterans who were precluded from applying due to their military service obligation begin their 2-year eligibility period upon release or discharge from active duty; however, eligibility for these veterans cannot exceed 6 years from the date on which the degree, certificate or qualifying career or technical education program was obtained. The date of release or discharge from active duty should be later than the date the degree or certificate was obtained. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.
