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| Put safety above all else |
- Be aware of and apply roles and responsibilities in accordance with WHS Roles and Responsibilities Procedure.
- Proactively role model effective safety behaviours and implement safety systems in the team (i.e., Mate Watch, SAAM and hazard reporting).
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| Contribute effectively to the team ensuring efforts are aligned toward achieving team goals |
- Build and maintain strong working relationships with staff, focussed on achieving SA Water’s goals.
- Collaborate effectively with key stakeholders across SA Water, providing input into decision making and problem solving to support the SCADA environment.
- Actively role model attributes and behaviours that contribute to a safe, healthy workplace with a positive and constructive culture.
- Provide advice on the SCADA environment in assisting the business in achieving their objectives and business solutions.
- Function as a project resource and undertake tasks allocated.
- Help coordinate training program for SCADA Applications used by external contractors and business users.
- Maintain documentation for training and processes used and managed by the team and their end users.
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| Systems,technical analysis, and provision of specialist advice |
- Provide technical and systems analysis and advice to key stakeholders in the support, maintenance, and enhancement of SA Water’s SCADA environment.
- Effective and efficient classification and resolution of work requests, incidents, and requests for change, relating to SCADA, from Technology Support.
- Work with the business and external parties to develop and negotiate system solutions for their more complex SCADA business requirements.
- Extract, analyse and provide accurate data and information which meets the more complex SCADA requests from customers and management.
- Work with projects delivering SCADA infrastructure to ensure standards compliance and the successful and complete system integration of new infrastructure, applications, and processes, including troubleshooting, and identifying improvements.
- Effective administration of SCADA applications, including ensuring high availability, reliability, security and managing product lifecycles to ensure they are maintained and secured appropriately.
- Adherence to and assisting with documenting TS0350 standards and SCADA processes and procedures.
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| Customer Service |
- Provide advice on SCADA applications in assisting the business in achieving their objectives and business solutions.
- Demonstrated ability to build ongoing positive relationships with key customers and stakeholders to ensure workable business and technical solutions and the delivery of excellent customer service.
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| Innovation and systems improvement |
- Identify and develop improvements in SCADA environment security, performance, and availability.
- Optimise change processes to facilitate appropriate integration of new applications and systems.
- Keep up to date with industry best practice in alarm management and SCADA environment matters.
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| Provide specialist knowledge and support |
- Function as a subject matter expert and provide support for one or more of the following:
- Alarm Management, development, reporting, analysis, and training. Including Stakeholder negotiation and configuration development of alarms.
- RTU, radio and modem configuration, reporting, communication fault diagnosis and remediation, and technical maintenance
- Desktop and technology systemsdevelopment and maintenance
- SCADA graphics,tag management and backend systemsdevelopment, maintenance, and support
- Legacy systems support for applications used to manage legacy hardware and processes
- Historical data systems reporting, configuration and support. Including stakeholder management with business users and support teams.
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