Join the PRIDE!
Since our opening in 1934, Brookfield Zoo Chicago has had an international reputation for taking a cutting-edge role in animal care and conservation of the natural world. Brookfield Zoo Chicago is an active partner in wildlife protection programs around the world, including the Sarasota Dolphin Research Program, the world’s longest-running study of bottlenose dolphins. We have pioneered the field of conservation psychology, the study of how people connect with animals and nature. We are able to reach so many audiences each year, including 2 million zoo guests engaged by unique exhibits and programs; some 250,000 schoolchildren, campers, and families who participate in award-winning science education programs; nearly 24,000 teachers who take part in our professional development workshops; and, diverse communities across Chicagoland. Brookfield Zoo Chicago is known throughout the world as a leader in animal welfare and conservation, this venerable institution also serves as a potent economic engine, top tourism attraction, and award-winning educational institution.
This position contributes to the success of Brookfield Zoo Chicago (“BZC”) by responding to calls from employees and guests for emergency and routine assistance assuring a positive, safe and extraordinary guest experience under direction of the Police Operations Lieutenant or, in his/her absence, the Sergeant on duty.
PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- * Operates the Public Safety communication center. Promptly answers calls to the station and dispatches Police units accordingly. Maintains incidents cards for responding units.
- * Provides emergency medical assistance to guests and staff and performs ambulance duty as required. Medical assistance includes, but is not limited to patient transports, extrication, loading and unloading patient onto stretcher and in/out of the ambulance, and CPR/AED to basic life saving under the guidelines set by Loyola University Medical Center. Completes required internal and state reports.
- * Contacts and coordinates communications with municipal agencies during emergencies and non-emergencies as necessary.
- * Maintains BZC’s Lost and Found service for guests and staff.
- * Monitors the weather and fire alarm systems and notifies managers of identified issues.
- Other related duties as assigned.
* Denotes Essential Job Function(s)
POSITION REQUIREMENTS AND SPECIFICATIONS:
- One year of college related to Public Safety, such as Criminal Justice, Fire Science, or Emergency Medical training or two years of equivalent experience required. High school diploma or educational equivalent (e.g., GED.) required.
- Valid Emergency Medical Technician certification required; must remain current in Emergency Medical Services continuing education as mandated per licensing requirements.
- Must be able to handle emergency situations calmly and be able to work effectively at all levels of emergency response.
- Must be flexible and able to respond and adapt to changes and shifting priorities.
- Must be able to communicate clearly and concisely and have strong interpersonal skills.
- Eye for accuracy, completeness, and detail. Ability to juggle multiple projects and priorities.
- Must be self-motivated, possess strong verbal and written communication and organizational skills.
- Strong customer service orientation.
- Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
- A valid driver’s license is required on date of hire. If you are an Illinois resident, you must possess a valid Illinois driver’s license at the time of hire or must obtain one within 90 days of hire. A valid out-of-state driver’s license is required at time of hire if the employee is an out-of-state resident.
DESIRABLE/PREFERRED QUALIFICATIONS:
- One-year experience preferred in police/EMS dispatching and working with the public.
- Multilingual ability, Spanish fluency a plus.
ADDITIONAL INFORMATION:
This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. This is a temporary position working approximately 20 hours per week based on the needs of the operation. Position requires rotating days off, varied starting times, working weekends and holidays and other schedule changes due to special events or operating needs. Must gain a strong working understanding of department operations and procedures, along with an understanding of Brookfield Zoo Chicago’s mission, vision, values and operating philosophies and how work activities impact the operation of the zoo and other departments. Police K9s may be housed and operate out of the Police department building. These dogs are trained K9s that are approachable, friendly, and socially trained to work with staff and guests. As dogs may spend time in and around the Police building, shedding and dander may be present.
OCCUPATIONAL REQUIREMENTS:See Occupational Requirements Form.
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