KEY PERFORMANCE AREAS
1. Technical Support and Installation control (40%)
• Liaises with the O&M Manager: Industrial to review project plans and drawings.
• Ensures that the project is built according to design and signed off on COC and other by-laws
• Set up solar monitoring system.
• Diagnose and trouble shoot system malfunctions and operational issues.
• Assemble the solar array racking, properly seal all roof penetrations, and install all relevant equipment.
• Installations will include residential, light commercial grid-tied photovoltaic systems, as well as large scale industrial and IPP scoped project installations.
• Report to, coordinate and collaborate with the Installation Supervisor and Engineering department to install all photovoltaic system components.
• Fault finding and outcomes documented / recorded.
• Compliance with applicable specifications and requirements.
• Warranty and repair register maintained.
• Outbound logistical process efficiency (prompt repairs).
• Inbound logistical process efficiency (prompt returns).
• Manuals and instructions of process requirements complied with.
• Customer satisfaction / positive feedback received on services rendered.
COMPLIANCE & CERTIFICATION (40%)
• Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
• Maintain high levels of quality assurance and quality control, with emphasis on safety.
• Ensure that all installations meet industry standards and codes. SANS and the original design and specifications.
• Compliance with applicable regulations and procedures.
• Risks reported to Manager.
• Availability of documentation and records.
• Cost and expenditure monitored – waste minimized.
CUSTOMER SERVICE (15%)
• Communicated with customers in a professional manner.
• Client / Customer / Employee satisfaction index.
COST CONTROL (15%)
• Ensure that the project and COC required alterations is within the budget.
• Works with the crew members to complete projects within established timeframes, policies and procedures
