Technical Service Coordinator

Freedom Solar Power • Full-time • Austin, Texas • 4w ago

Freedom Solar Power is looking for a customer service-oriented Technical Service Coordinator to join our growing team! This position will play a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls and diagnosing system issues. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

Essential Functions and Duties:

- Monitoring customer solar systems and educating homeowners on system efficiency and productivity.
- Creating and Tracking work orders and workflow maintenance requests promptly.
- Handling invoicing for all service calls and coordination payments with accounting.
- Ensuring customer satisfaction by providing excellent customer support
- Serving as a liaison between our customers and solar technicians
- Scheduling and dispatching Service Technicians.
- Answering customers' concerns or service requests regarding their solar products.
- Understanding the Freedom Solar Products and installation process to answer questions appropriately.
- Assist with other duties as assigned by the Service Operations Manager.

Qualifications:

- 1+ years of high-volume customer service experience, prior solar monitoring, or service technician experience strongly preferred.
- Strong work ethic, people skills, and dependability.
- Must have excellent interpersonal skills (i.e. exceptional phone etiquette).
- Must possess professionalism and a positive attitude.
- Must have excellent verbal and written communication skills.
- Prior knowledge of examining work order requests and scheduling.
- Ability to read electrical diagrams.
- Knowledge of how to troubleshoot photovoltaic and electrical issues.
- Strong knowledge of battery backup systems

Knowledge, Skills and Abilities:

- Work under pressure.
- Handle high-stress calls and customer escalations.
- Working knowledge of the solar industry, installation processes or electricals.
- Highly organized.
- Ability to self-manage.
- Ability to manage multiple projects in pipelines.
- Team mentality.
- Flexible to change.