Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1 000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Primary Purpose: This position is responsible for acting as the primary contact for clients on the phone or in person, ensuring all client requirements are met with respect to data accuracy, regulatory requirements, turnaround time, pricing and bottles sets.
- Fielding customer Environment testing enquiries and questions
- Receiving feedback from clients and arranging appropriate response to needs
- Communicating to customers any deficiencies in samples or chain of custody data
- Discussing the project with the client to ensure clarity of the requirements, if necessary
- Preparing bottle orders for customer service and arranging transportation if necessary
- Work with department supervisors to track client data to ensure on time delivery
- Communicate any anticipated delays to customer prior due date
- Follow up on any DQR requests from customers
- Occasionally prepare quotations with the guidance of the Sales Executives
- Assist with Administration tasks
- Other related duties as assigned
