DescriptionThe Built Environment business unit is one of UL Solutions' oldest, having been created over 100 years ago. Over this time, our Built Environment teams have been support our customers across 4 main areas: Building & Construction, Fire Safety & Security, Building Quality & Compliance and Personal Protective Equipment.
Responsibilities- Implements and executes capacity and capability management under the guidance of the Engineering Manager.
- Ensures effective workflow by engaging with cross functional leads and customers in order to understand scope of projects and technical needs to assign resources effectively.
- Responsible for driving process improvements to ensure financial results are achieved.
- Typically supports local members of a team but may support remote employees in other locations.
- Drives a high performing team by managing the performance and development of team members.
- Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts and people engagement.
- Holds team and self accountable for results, assists engineering Manager in defining goals and performance objectives and metrics to execute strategy.
- Develops and coaches by providing, training, career counseling, feedback, guidance to drive high performance and morale.
- Ensures understanding of and compliance with all established policies and requirements.
- Increases customer loyalty, anticipates customer needs and provides proactive solutions.
- Gathers, shares and responds to customer feedback. Coaches and mentors employees to do the same.
- Supports sales by building relationships with customers, requiring a deep understanding of what is in pipeline, obtaining feedback on how UL can do better, what is working well and identifies actions and solutions. Provides direct support to customers and team by providing technical guidance and engineering judgment to complete projects and address all issues arising needing resolution (i.e..
- customer complaints, unusual requests, technical advice).
- Ensures quality and adherence to policies and standards requirements. Leads and/or participates in discussions to drive business initiatives through brainstorming discussions.
- Empowers and holds team accountable to find new opportunities to effectively drive growth & financial goals (revenue, profit, enterprise value, etc. ).
- Delegates Project Handlers to establish the appropriate test programs.
- Supports and guides project handlers to ensure compliance with requirements, changes in project scope or specifications and customer notifications.
- Explains UL family of company's policies, procedures and requirements, negotiates completion dates and sample requirements, and ensures an effective experience with the UL family of companies.
- May handle some projects and/or act as lead reviewer to support workflow and demand.
- Communicates and exemplifies ULs Vision and Mission.
- Leads, promotes and embraces change through self and team.
- Collaborates and builds trust within the organization and with customers to meet or exceed their expectations.
- Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
Qualifications- University degree (equivalent to a Bachelors degree) in Business Administration, Management, Engineering or related field plus generally five years directly related experience.
- Lean Sigma Green Belt or Lean Leadership Training, Gage R& R experience or equivalent preferred.
- Demonstrates knowledge of how decisions impact business results, working with a diverse team and planning and thinking strategically.
- Demonstrates the ability to manage employee performance using performance expectations and goals and responding to employee relations issues.
- Demonstrates the ability to lead in a Lean Sigma organization.
- Demonstrates the ability to make the complex simple and present information in a concise, relevant and powerful manner.
- Demonstrates the ability to analyze and interpret analyses, data, process documents and plans.
- Demonstrates the ability to take calculated risks and plan for contingencies.
- Demonstrates the ability to listen, learn and teach.
- Demonstrates awareness of the challenges of working in diverse cultural environments.
- Demonstrates proficiency in local language and basic English.
- Demonstrates customer collaboration, project management and business acumen skills.
