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BottleDrop Operations Manager - Clackamas

Oregon Beverage Recycling Cooperative • Full-time • Clackamas, Oregon • 2w ago

Job Details

Corporate - Clackamas, OR

Full Time

Description

Our Vision

A world where no resource is wasted.

Our Mission

To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.

Our Values

We are loyal, resilient, trustworthy, creative, competent, and engaged.

Summary
The BottleDrop Operations Manager is responsible for oversight of BottleDrop Redemption Center operations across the state. This position is responsible for ensuring departmental productivity and adherence to expense budgets, along with a major focus on customer service and safety training amongst all employees. In addition, the BOM has the responsibility to ensure performance objectives are met across all Redemption Centers. This position works closely with the Director of BottleDrop Operations to refine practices and procedures to maximize efficiencies within the department.

Primary Duties & Responsibilities

Train, coach and supervise Area Operations Supervisors (AOS) to build competent, productive RC teams, complete daily work assignments, maintain company standards, and follow company policies and procedures
Adhere to and enforce all OSHA Safety Standards and OBRC policies
Ensure BottleDrop Redemptions Centers are providing a positive and safe environment for all associates and customers
Ensure BottleDrop Redemption Centers are meeting cleanliness and safety standards
Implement education, awareness and preventative measures to reduce employee theft
Oversee and approve supply inventory and monthly supply orders
Oversee AOS cash audits and verify centers are meeting operational expectations
Review and maintain departmental budgets, keeping regular communication with Director of BottleDrop Operations
Review and redefine policies and procedures as needed for safety and efficiency
Review all Workers Compensation claims, medical leave and accommodation requests submitted by Area Operations Supervisors
Lift and carry up to 50 lbs.

Education/Experience

Bachelor’s degree or equivalent education is required
Minimum of 5 years supervisory/management/leadership experience, preferably in a retail or production environment

Requirements – Skills, Job Knowledge & Abilities

Excellent customer service skills with ability to effectively diffuse and resolve customer and employee complaints
Experience working within budgetary constraints
Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
Demonstrated ability to successfully prioritize and manage multiple projects, adhere to deadlines, handle frequent changes effectively and professionally, follow through on issues in a timely manner, and give excellent attention to detail with a high level of accuracy
Proficiency and professional knowledge of Microsoft Office Suite including Word, Excel, and Outlook
A current driver’s license and acceptable driving history is required

Benefits and Perks