About BayWa r.e.
BayWa r.e. Solar Systems LLC (BayWa r.e.) is dedicated to supporting local, independent installers -- the foundation of a robust and healthy solar industry. We offer best-in-class products coupled with unrivaled customer support and a growing suite of services aimed at helping installation companies run more efficiently.
For our employees, the tangible value in our company comes from the growth opportunities available to those with initiative and curiosity. We believe that the work is the boss: figure out what needs to get done and then it’s all hands-on deck.
We are a company that believes culture is our backbone. Want to get to know us better? Check out our e-magazine, Solar Review.
COMPENSATION AND BENEFITS:
We strive to offer progressive benefits to our employees. We believe that our employees and our culture are the foundation of the work that we do.
- The salary range for this position is $63k-70k OTE. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.
- 401k with up to 5% Employer match
- Health Premium covered at 100% for individuals (for select plans)
- Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D
- Unlimited PTO
- 100% Paid family leave up to 12 weeks
JOB PURPOSE:
The Inside Sales Representative (ISR) provides ongoing support to customers throughout the sales process and beyond by ensuring the efficient management of customer orders from generation to logistics. The ISR works closely with a team of Outside Sales Representatives (OSR) to process orders, address inquiries, and resolve issues to provide superior customer experience. They also source new sales opportunities by developing relationships with vendors, following up with leads, and qualifying prospects through research and initial conversations. This role collaborates with OSRs and other internal teams to provide customer-centric solutions and processes.
The ISR reports to the Manager, Centralized Sales.
KEY ACCOUNTABILITIES
- Prospect Development (20%)
PRIMARY DUTIES AND RESPONSIBILITIES:
Account Management (40%)
- Build relationships with customers and monitor communications via phone and email to ensure an excellent customer experience.
- Maintain an understanding of USSY product lines, and the benefits and technical specifications of product features.
- Enter customer orders and provide accurate and reliable information about solar products, pricing, and availability.
- Coordinate with Order Management Specialist (OMS) regarding customer-requested changes to orders, shipping, and allocation.
- Set-up and monitor automated NetSuite reports for customer use, including but not limited to, inventory availability reports and tracking reports.
- Answer company phone professionally and make sure all questions are directed to the appropriate party.
OSR Team Support (40%)
- Adhere to and evangelize company policies and procedures regarding order management, allocation practices and payment requirements.
- Understand OSR’s customers and book of business by conducting regular Order Management Reviews which help increase understanding of USSY’s customer’s needs by monitoring current and on-hold orders.
- Understand USSY’s customer forecasts and communicate with the Sales and Operations Planning team to ensure sufficient supply of key product lines in local warehouses.
- Provide light coverage of email inbox and phone calls while OSRs are visiting customers in the field.
Prospect Development (20%)
- Source new sales opportunities by developing relationships with vendors, following up with leads, and qualifying prospects through research and initial conversations.
- Support prospective USSY customers through the onboarding process by facilitating their signatures of the Partnership Application and Terms & Conditions, providing initial pricing, and coordinating with the E-commerce Manager to get them set up to purchase via the webstore.
- Understand when a customer needs additional support and facilitate a smooth hand-off to the appropriate OSR.
- Maintain customer data integrity within NetSuite by regularly refreshing AMPs, updating customer contact cards, and logging phone calls.
All Other Duties as Assigned
REQUIRED SKILLS/ABILIITES:
- Inside sales, lead generation and account management skills.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills, with a customer-focused and engaging approach with the ability to build rapport quickly.
- High level of energy and commitment to achieving KPIs.
- Ability to build and maintain positive relationships with customers.
- Technical aptitude and willingness to learn about solar products and systems.
- Exceptional attention to detail and problem-solving skills.
- Display enthusiasm and treat all prospects and customers with respect.
- Entrepreneurial mindset, proactive, and collaborative.
- Proficient in NetSuite and Microsoft Office Suite.
EDUCATION and EXPERIENCE
- Bachelor’s degree in business administration or related field, but not a requirement with industry experience.
- A minimum of 3 years' experience in inside sales or customer service, preferably in the solar or renewable energy industry.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is:
- Regularly required to sit, talk, use repetitive motion, type, and hear.
- Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
- Prolonged periods of sitting at a desk and working on a computer.
- Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
SUPERVISORY REQUIREMENTS:
TRAVEL REQUIREMENTS:
- Willing to travel between 5% to 10% of the time.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
