Customer Support Coordinator

Ambia Solar • Full-time • Provo, Utah • 2m ago

Full-time

Description

Ambia Solar seeks experienced customer service professionals to assist customers through their custom solar installation journey. Major responsibilities include navigating customers & their accounts through their complex solar installation process, while providing best in class customer communication. The ideal candidate is an experienced customer service professional with excellent communication, people and phone etiquette skills.

What we offer:

Group Health, Dental, and Vision plans
401K with employer match
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!

Responsibilities

High attention to detail
Act as a single point of contact for complex issues that may require the involvement of multiple internal and/or external parties
Maintain a positive, empathetic, professional attitude towards customers at all times
Communicate with customer and partners through various channels for various custom installation reasons throughout the process
Entering customer data between partner system and customers account
Keeping records of customer interactions, comments and complaints
Ensure customer satisfaction throughout their custom installation process
Interacting with and handling customer queries & complaints in a timely manner
Assist in reducing customer account cycle times where able
Help sales representatives real time with troubleshooting and support

Required Qualifications

3-12 months’ experience in customer service and/or account management
Strong phone handling skills and active listening
Strong customer facing and communication skills
Organized with attention to detail
Ability to multitask, prioritize and manage time effectively
Proven customer support experience & obsession
Demonstrated ability to thrive in a high-growth environment
Highly Desirable: Background in Solar Customer Experience & Solar

Ambia:

Ambia is a residential Solar Panel installer in the United States. Ambia is dedicated to providing homeowners with power for their homes, while offering a unique and quality customer experience from start to finish.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Salary Description

15-18/ Hr