JOB TITLE: Dispensary Shift Supervisor
AUTHORITY & SUPERVISION:
- Reports directly to the Dispensary Manager and Assistant Dispensary Manager(s)
- Oversees Budtenders, Inventory Specialists, Dispensary Entry Agents and general Dispensary operations
JOB DUTIES & RESPONSIBILITIES:
Daily Store Operations
- Overseeing the day-to-day operations of the dispensary
- Maintaining store compliance with all local, state, and federal regulations
- Overseeing the sales process
- Coordinates and oversees schedule for Dispensary team members
- Monitoring and maintaining inventory levels in coordination with the Inventory team as well as keeping track of expiring products
- Managing financial records and daily cash handling procedures during shift
- Update SOPs as changes to policy and/or regulations occur and ensure compliance among team
- Maintaining a clean and organized store
- Other duties and special projects as assigned
Sales and Customer Service
- Provide and inspire retail staff to deliver best-in-class customer service
- Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
- Lead staff to exceed goals set forth by the Dispensary Manager
- Support retail staff during all operational hours
- Review all customer feedback, requests, and concerns and provide resolution
QUALIFICATIONS:
- Cannabis experience preferred
- Detail-oriented
- Accountability for others
- Strong interpersonal skills
- Strong leadership, project management, and time management skills
- Practical and proactive thinking
- Strong problem-solving and organizational skills
- Ability to build and maintain positive relationships in order to gain support and results
ADDITIONAL REQUIREMENTS:
- Minimum of 21 years of age.
- Possess valid driver’s license or state ID.
- Must pass all required background checks.
- Must be and remain compliant with any and all legal or company regulations for working in the industry.
- This job function may include being in a stationary position, or moving for extended periods of time
