JOB SUMMARY: This position is in the Information Technology Division located within the Business and Technology Directorate, National Park Service, Regions 6,7, & 8. For more information, please contact David McCormack at david_mccormack@nps.gov. Open to the first 75 applicants or until 10/22/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. MAJOR DUTIES: Plans and carries out difficult and complex assignments in a variety of systems administration areas and desktop support. Assignments include interpreting IT policies, standards, and requirements and modifying and adapting existing methods and approaches, implementing recommendations independently or as a team member. Installs, configures, troubleshoots, and maintains customer IT hardware and software. Researches, evaluates, and provides feedback on incident and request trends and patterns in customer support requirements and recommends new tools to enhance delivery of customer requirements. Identifies priorities and barriers to recommendations and may present recommendations, in writing or orally, to a variety of stakeholders. Ensures application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Supervisory: Provides administrative and technical oversight to subordinate staff. Plans work to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; evaluates work performance of employees; provides advice, counsel, or instruction to employees on work and administrative matters; interviews candidates for positions; hears and resolves complaints from employees; effects disciplinary measures; identifies developmental and training needs of employees, provides and/or arranges for needed development and training; finds ways to improve production and increase the quality of the work directed; and develops performance standards. Promotes acceptance and adherence to the provisions of the Equal Employment Opportunity Program. Physical Demands: The work is primarily sedentary; however, some work may require walking and standing in conjunction with customer site visits, travel, and attendance at meetings and conferences away from the work site. The work may also involve carrying light item, such as papers, books, or small parts; lifting, with assistance, various pieces of IT equipment such as computers, components, and printers; or driving a motor vehicle. The work does not require special physical effort. Work Environment: Work is typically performed in an office setting where typical risks and discomforts that require normal safety precautions occur; however, some work may occur in National Park facilities or industrial and/or maintenance areas that may require the use of hardhats, hearing protection, or other protective equipment. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.