JOB SUMMARY: What General Information Do I Need To Know About This Position? GS-13 Salary: $107,809 (Step 01) to $140,155 (Step 10) Per Year NOTE: First time hires to the Federal Government are typically hired at the Step 01. The selectee will be entitled to a cost-of-living allowance of 3.15% in addition to the basic salary. MAJOR DUTIES: As a Supervisory IT Specialist (CustSpt) within the Volcano Science Center some of your specific duties will include: Diagnoses and resolves unique, unusual, difficult and complex problems in response to customer reported incidents, providing advice and assistance to minimize interruptions to critical business activities and providing written analysis and guidance to be used when addressing similar problems in the future. Implements Information-security/information-assurance policies. Provides Supervision and Managerial oversight. Ensures all guidance and work products comply with the Department and the Bureau/Office IT security requirements. Identifies and mitigates security vulnerabilities and risks. Develops customer support procedures, standards, and performance metrics for the organizations serviced. Drafts, reviews, and provides comments on procedures, standards and metrics from higher levels within the organization. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.