Status: Non-Exempt
Department: Field Service
Position Summary
As a Field Service Technician, you'll become an expert on our fuel cell products that are installed in electric lift trucks. You’ll be responsible for keeping everything running smoothly by conducting preventative maintenance and tackling any breakdowns. You'll install, service, and maintain fuel cells, order parts, and keep everything documented. Plus, you'll be the face of Plug to our customer personnel and electric lift truck operators, so this role requires both strong technical skills as well as interpersonal skills.
Core Duties and Responsibilities
- Maintain and Service Fuel Cells: Keep fuel cells in top shape at customer sites
- Diagnose and Troubleshoot: Use your skills to keep the fleet running smoothly
- Specialized Service Procedures: Handle field retrofits and software/hardware upgrades
- On-Call Support: Be ready to assist customers in emergencies
- Order Parts and Tools: Ensure you have everything needed for top-notch service
- High-Pressure Systems: Handle high-pressure hydrogen storage and related systems
- Customer Communication: Maintain ongoing communication with customers and suppliers
- Feedback and Reports: Provide regular updates on fuel cell performance and field issues
- Administrative Duties: Complete incident reports, service logs, inventory maintenance & other documentation
- Safety First: Follow and enforce safety procedures at all times
- Travel: Travel as needed, always driving safely and adhering to traffic laws
- Professional Representation: Always represent Plug Power in a professional manner
- Perform other duties as assigned
Education and Experience
- Education: Minimum high school diploma or equivalent
- Experience: 3+ years in mechanical and electrical troubleshooting (formal training and education may substitute)
- Licenses: Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle
- Physical: Able to lift 50 pounds regularly without assistance
- Preferred: Knowledge of lift truck operation and applications
- Skills: Computer skills (Word, PowerPoint, Excel, Outlook), and dynamic interpersonal skills
- Attributes: Excellent communication, creative problem-solving, independent work ability, dedication to quality, time management, punctuality, and reliability
- Tools: Must provide own standard set of tools; specific fuel cell tools provided by Plug Power
We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.
✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓ 401(k) with 5% company match
✓ Bonus eligibility
✓ Paid time off including vacation, personal and sick time
✓ Paid Holidays
✓ Wellness Reimbursement Program
✓ Potential to apply for Tuition Reimbursement
✓ Employee Referral program
✓ Employee Assistance Program
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
