Octopus Energy has exciting opportunities to join our field sales team as an Energy Helper. We’re changing the landscape of traditional field sales and marketing and re-inventing customer interactions. We're focused on making energy greener and better, for everyone.
We put our customers first and are looking for amazing people to help us do that!Here at Octopus, we’re working hard to reinvent face to face activity by combining better customer data, our innovative tech platform (Kraken Technologies), and targeted marketing in order to create more detailed and engaging conversations with local communities.Our Energy Helpers help introduce these local communities to Octopus Energy as a preferred potential supplier by comparing service and products with other energy companies.
This helps potential customers make an informed choice on whether they’d benefit from switching to us for their energy supply at their homes.
You’ll be at the frontline of our brand and as such, you’re responsible for showing the best of Octopus Energy and all we have to offer the public!
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What you'll do - Communicate with customers: we try to be available to people through as many different avenues as possible. Not only do we use digital advertising, billboards, TV ads and more, we also have hundreds of friendly energy helpers around the country who speak to prospective customers at events and venues, to spread the word about Octopus - this will be you!
- In your day-to-day, you will ensure every customer who decides to switch supply to Octopus Energy is given excellent customer service; we value honesty, transparency and integrity with our field sales teams.
- This is primarily a face-to-face role within venues, however, during certain times of the year, there will be an expectation for door-to-door knocking and other activities to reach more potential customers.
- We operate in busy shopping centres and supermarkets; accordingly, weekends and late shifts would be a regular occurrence in this role.
What you'll need - To be based in Cardiff and able to travel to various places around the city.
- An understanding of sales in a customer-facing environment.
- Experience in a customer centric setting where you have come up with quick and effective customer solutions
- The ability to work collaboratively with your team in order to influence and inspire
- Clear communicator with a focus on listening and attention to detail
- Honest, focused, and committed to delivering the highest levels of customer service
- Experience of working both in a team and on your own.
Why else you'll love it here
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If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you don't have a CV to hand then that's also fine... please attach a short message as your CV just telling us a bit more about you and why you're interested in a career at Octopus Energy!
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
