**Seasonal Role: November 1 - January 26**
Pay Rate: $19.95 / hour
Applications due by October 3rd
Typical Shift Time:
- 4:30pm - 9:30pm during Glowfari event
- Must be available to work weekends
Position Summary
Guest Services Representatives play a key role in creating a welcoming and supportive environment for everyone who visits the zoo. They will be asked to play many roles throughout the zoo including greeting guests, managing ingress/egress, staffing various guest services locations, assisting people in boarding the gondola and safely operating amusement rides. These staff will interact with numerous other departments and are expected to maintain their service level across those interactions as well. These essential members of our team help connect folks to amazing experiences at the Zoo.
GlowFari is a seasonal nighttime event at the zoo, featuring a whole host of giant animal lanterns to light up the zoo. GlowFari is Oakland Zoo's wildly illuminating lantern festival!
Essential Job Duties
- Demonstrates superior customer service with customers, both internal (i.e. co-workers) and external (vendors, visitors, customers, etc.)
- Greet guests and safely welcome them on and off all rides/attractions
- Greet guests and assist in guest flow in and out of the park and throughout the zoo
- Learn and maintain an understanding of zoo protocols and policies to ensure proper guest engagement
- Respond appropriately to emergency situations
- Operate various rides and detect possible problems with ride operation
- Perform other related duties as required and assigned
Who you are
- Excels in engaging with guests and coworkers with positive, efficient interactions
- Able to follow policies and procedures as taught, show attentiveness to work and be safety conscious
- Able to learn to operate various rides and detect possible problems with ride operation
- Able to read, write and count accurately
- Ability to navigate complex customer service situations
- Able to bend and twist, lift, stand, kneel, sit, walk, bend, stoop and speak regularly and for long periods of time (up to 8 hour shifts or more)
- The Oakland Zoo requires full Covid vaccination (including up-to-date boosters)
Bonus if you
- Are able to work weekdays
Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
- Communication – communicates respectfully and effectively with stakeholders across identities, both verbally and in writing
- Collaboration – builds trusting relationships with both internal and external stakeholders across our organization and community-wide and approaches differences of opinion with curiosity and humility
- Dependability – demonstrates trustworthiness and reliability, including while working with little or no direct supervision
- Inclusive Culture - fosters a culture of mutual respect, transparency, collaboration and belonging which allows all employees to feel appreciated, included, and valued
- Passion – wholeheartedly believes in, represents, and models Oakland Zoo’s mission and PRIDE values at all times
- Wildlife Aware - understands mission to support the conservation and welfare of animals at the Zoo, locally and globally. This is demonstrated by a willingness/passion to reflect this mission in all actions and to continue to learn how to take action for wildlife
- Sustainability – oriented toward the mission and values of the Oakland Zoo and able to put those into practice by finding creative and resourceful ways to develop sustainable practices within your role and department
Who We Are
Oakland Zoo (managed by The Conservation Society of California) is an award-winning facility stretching 100 acres and overlooking the city of Oakland atop the hills of beautiful Knowland Park. Our mission is to inspire respect for and stewardship of the natural world, while providing a quality visitor experience. As an accredited member of the Association of Zoos and Aquariums (AZA), the Zoo is part of the largest conservation organization in the nation. Our employees take PRIDE in our values of being Positive, Respectful, Inquisitive, Driven and Effective members of a team who places the care of our animals, stewardship of the natural environment, and the experience of our guests at the forefront of all that we do.
Oakland Zoo’s Commitment to Diversity, Equity, Inclusion & Access
We believe that all people should have safe access to the Zoo and culturally relevant and responsive experiences with our staff, programs, and curriculum. Oakland Zoo is also striving to create an equitable and inclusive internal culture where all staff members feel represented and valued for their identities and lived experiences. We examine how power, bias, race, and other aspects of identity impact our organization. We work to build a culture of continuous learning and improvement toward a vision of equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are committed to reflecting the diverse community in which we exist and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply.
The Conservation Society of California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. The Conservation Society of California also promotes respect for all people and will not tolerate harassment based on any of these characteristics.