RIDES TEAM LEAD (FULL TIME)
DEPARTMENT
|
Rides
|
CLASSIFICATION
|
Non-Exempt
|
REPORTS TO
|
Rides Manager, Rides Assistant Manager
|
DIRECT REPORTS
|
N/A
|
STARTING PAY |
$15.50/Hour |
POSITION DESCRIPTION:
The Rides Team Lead is responsible for assisting with the oversight of the daily operation of Zoo & Aquarium rides and serves as the first point of contact for team members, guests, and interdepartmental partners. This position monitors ride operation to ensure guest and team member safety, positive guest interactions and capacity goals. Additionally, this position assists with on-the-job training, re-certification, compliance training, and auditing. Lastly, the Rides Team Lead also ensures rides are equipped with all required operating supplies, maintains ride appearance standards, and regularly inspects the condition of ride areas, and escalates concerns to the appropriate department or manager.
POSITION DUTIES & ESSENTIAL FUNCTIONS:
Duties
|
Percentage
|
Assists with safe day-to-day operation of all Zoo & Aquarium rides, including:
- Supervising ride operation areas and ensuring proper staffing, capacity, efficiencies, crowd control and guest service standards are being met.
- Providing leadership coverage of attractions, including responding to guests, team members and operational issues and communicating with various operational partners.
- Performing all duties related to the daily operation of rides, in the absence of staff, such as opening and closing checklists, inspecting the work environment and equipment for cleanliness, safety and quality.
- Notifying the appropriate personnel of staff concerns as well as safety and deficiency concerns as they arise
- Confirming that rides have all necessary operating supplies and documents, re-stocking those supplies as necessary.
- Maintaining daily ride reports and safety checklists.
- Ensuring daily staffing levels are adjusted according to park attendance.
- Assisting managerial staff with ride evacuations when necessary.
|
60%
|
Assists with various training functions, including:
- Assisting with new hire on-the-job training by monitoring new staff throughout their training plan.
- Teaching trainer and new hire training in a classroom style setting.
- Assisting with staff re-certification and compliance training, and occasional auditing to ensure safety and operational standards are being met.
- Along with supervisors, serving as first point of contact for staff to help address concerns and review training progress.
- Motivating and working with staff to promote Zoo & Aquarium rides, memberships, incentive programs, satisfaction surveys, etc.
|
30%
|
Assists and coordinates with other Zoo and Guest Services departments with various tasks and public/private events, as needed.
|
10%
|
*This position may at times be requested to perform other duties or special projects as assigned, which are in the best interest of the Kansas City Zoo & Aquarium.
*All employees must be able to perform the essential functions of this position satisfactorily and, upon request, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
MINIMUM QUALIFICATIONS:
- EDUCATION & FORMAL TRAINING:
- High school diploma or equivalent preferred.
- EXPERIENCE:
- Previous experience in a customer service role strongly preferred.
-
Cash handling experience preferred.
-
Strong verbal and written communication skills.
- OTHER MINIMUM REQUIREMENTS:
- Must be 18 years of age or older.
- Must have a valid driver’s license.
- Must be able to work a flexible schedule, including weekends, holidays, and evening hours, in all weather extremes, including direct sunlight.
- Ability to stand and walk for long periods of time (including ability to walk at a given pace that is predetermined by a continuously moving ride), as well as the ability to stoop, kneel, climb, crouch or crawl.
- Can move equipment weighing up to 50 pounds, with or without assistance. Assistance depending upon task or role.
- Ability to work at heights with or without railings or over open pits greater than 4 feet.
- Ability to use hands and fingers to grip, pinch, handle or feel objects, tools, or controls.
- Ability to talk for various lengths of time.
- Ability to see and hear clearly (including varied light conditions, depth perception, audible alarms, voice commands with background noise).
- Ability to work in wet, humid conditions including work near open bodies of water.
-
Comfortable with possible exposure to bodily fluids, including blood, vomit, urine, etc.
-
Ability to pass a background and drug screening, including verification of satisfactory driving record.
*Listed minimum requirements are in accordance and compliance with Missouri Rider Safety laws and ride manufacturers’ recommendations.