Company Description: Headquartered in Dallas, Recycle NOW is a professional provider of doorstep recycling and trash service and is one of the fastest growing doorstep companies in Texas. Come grow with us!
Job Description: Reporting to the General Manager, the Regional Manager of Operations is responsible for our overall operational proficiency, our invaluable customer experience, and the retention of our customers across their lifecycle within an assigned region. This includes training, hiring, overseeing, and supporting Supervisors, and other operational staff as needed, to ensure operational excellence and the cultivation of raving fans.
Ideal Candidates Characteristics:
- Strong moral character
- Exceptional time management skills
- Ability to effectively hire, manage, and train new team members.
- Communicate effectively via phone, Slack, and email to resolve any customer concerns or issues
- Ability to manage stress and adapt to a rapidly changing environment
- Ability to work outdoors, and drive in changing weather conditions
- Flexibility to work split schedule and/or be on call during irregular hours
Essential Duties:
General Operations
- Ensure supervisors are executing all of their responsibilities
- Meeting with leadership team members for operations review and strategic planning
- Provide feedback, coaching, prompt resolution of any customer opportunities, and relational connections with direct reports
- Assist in the arrangement of coverage for supervisors, and other operational staff, that are on vacation and filling in on an as needed basis
- Accompany supervisory staff in the field to verify adherence to operational standards
- Assist in hiring, developing, and training new team members for operations
Account Management
- Review account performance, additional business opportunities, and opportunities for referrals
- Oversee and attend supervisor visits to communities that have higher level or unresolved customer opportunities
- Proactively communicate and/or visit any communities that have increased opportunities
- Communicate with the leadership team as applicable on accounts that may be transitioning due to acquisition and visit sites as necessary to make introductions to new management
- Maintain minimal to no attrition of current clients
Benefits:
- Transportation stipend for company truck
- Flexibility to work from home as business allows
- Medical insurance covered at 100%
- Health and wellness stipend towards a gym membership
- Monthly phone stipend towards personal smartphone
- Monthly gas reimbursement based on total miles driven
- Contribution to personal Roth IRA for retirement
- Paid Time Off and Federal holidays