JOB SUMMARY: This career/career-conditional permanent full-time position is located in Shenandoah National Park, in the Administration Division. MAJOR DUTIES: This position serves as an IT Specialist for Shenandoah National Park (SHEN) in Luray, VA. This is a supervisory position and responsible for supervising at one to two GS-09 IT Specialist employees. The position is responsible for planning and carrying out difficult and complex assignments in the delivery of customer support services. Assignments include interpreting IT policies, standards, and requirements and modifying and adapting existing methods and approaches, implementing recommendations independently or as a team member, providing advice and guidance on a wide range and variety of complex IT issues, evaluating and recommending new or enhanced approaches to delivering IT services, and analyzing and recommending resolution of complex issues associated with responding to customer requests and requirements. This position may be filled at either the GS-11 or GS-12 grade level. GS-11 salary is $73,286 - $95,279 PA. GS-12 salary is $86,962 - $113,047 PA. Duties will be developmental in nature when filled below the full performance level. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. POSITION LOCATION; Shenandoah National Park preserves and protects more than 300 square miles of nationally significant natural and cultural resources, scenic beauty, and congressionally designated wilderness within Virginia's northern Blue Ridge Mountains; and provides a broad range of opportunities for public enjoyment, recreation, inspiration, and stewardship. Within just 90 miles of Washington D.C. the Park provides visitors the ability to explore mountain peaks, hidden hollows, cascading streams, accessible wilderness, and stunning natural beauty. Approximately 40% of the park is designated wilderness with over 500 miles of hiking trails and the iconic Skyline Drive, SHEN was established as an eastern park that provided a "western Park experience". Due to the Park's easy accessibility to D.C and other highly populated areas along the east coast, visitation is approximately 1.6 million visitors annually which results in significant resource protection and visitor management issues and incidents. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.