Job Description
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Rivian is seeking a dynamic and results-oriented field leader who desires the challenge of a new business and the excitement of building something from the ground up. This leader possesses understanding of the field, a proven track record of driving sales, delivering on operation-excellence through metrics, and exceptional leadership skills.
The Manager of Field Sales will oversee field sales activities, daily operations, and drive accountability for team performance for their assigned retail location and a local Service Center. This role will ensure that performance goals are met daily, weekly, monthly, quarterly, and yearly while effectively implementing Rivian’s brand culture. To be successful in this role, the Manager of Field Sales must have a customer-first approach, have a hunger for competitive sales, and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset.
Responsibilities
- Execute sales strategies to achieve revenue targets and market share growth.
- Establish and monitor key performance indicators (KPIs) to evaluate sales team performance and identify areas for improvement.
- Provide leadership and guidance to the local field sales team, fostering a culture of high performance, accountability, and continuous improvement.
- Clearly and consistently communicate goals to your teams, linking these goals to site and/or area revenue generation and employee performance.
- Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience.
- Collaborate with cross-functional teams to understand customer preferences, market demands, and inventory management.
- Ensure a high level of customer satisfaction through effective communication, product knowledge, and sales support.
- Implement and enforce disciplined sales cycle processes to ensure consistency and efficiency for both open and closed states.
- Continuously seek opportunities to enhance operational efficiency and cost-effectiveness.
- Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business.
- Export Rivian’s culture and values to our sales locations, teams, and customers, and ensure they are reflected in our operations and team members.
- Collaborate with the Sales & Retail Development and Operations teams to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
- Lead the implementation of processes that allow retail associates to seamlessly move a customer through the sales funnel with the help of the digital commerce platform and CRM tools.
- Support various special events and new site openings across the commercial organization as needed.
- Uphold site operations and standards for both front of house and back of house.
- Ensure all locations within your location maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures.
- Take on additional projects, duties and assignments as required and/or by request from the sales leadership.
Qualifications
- 5+ years of experience in field sales; 2+ field leadership, preferably multi-unit management.
- Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus.
- EV Automotive sales experience is a bonus.
- Proven ability to lead and develop a team of field sales employees.
- Ability to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 25% based on business needs.
- Extensive experience with P&L, POS and CRM software.
- Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
- Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record.
- No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period.
- Ability to obtain and maintain local sales licenses if applicable in your state.
Competencies
- Strong analytical skills and proficiency in utilizing sales data and metrics.
- Results-driven with a focus on achieving and exceeding sales targets.
- Excellent written and verbal language skills in English, additional languages a plus.
- An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
- Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity.
- Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.
- Skilled use of project management tools and well versed in memo and presentation building; Confluence, Smartsheet, and MS Office suite.
Physical Requirements
- Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions.
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
- Strong understanding of written and spoken English.
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
