Job Title: Global Customer Success Manager – Enterprise Software
Mission: Our mission is to be our customers’ most trusted partner on their digitalization journey by exceeding their expectations, providing them best-in-class services, and helping them achieve their business success via faster time to value from our Enterprise Software and Services to meet their objectives. Through customer intimacy and service excellence throughout each of the customer journeys (Adopt-Onboard-Expand-Renew), we ensure that our customers are willing to retain and expand our relationship and hence resulting in growth of recurrent revenue, upsell opportunities, and minimum risks of churn for our Enterprise Software business.
Key responsibilities:
- Serve as the primary Point of Accountability for assigned top customers of Schneider Electric’s Enterprise Software business.
- Advise and develop client vision and roadmap of success with strong focus on onboarding, user training, product adoption, and technical support cadence on a regular, timely, and systematic manner throughout the post-sale customer journeys and in collaboration with Schneider LoBs and technology partners.
- Be accountable for managing contract renewal, expansion/extension, as well as limiting churn risks with existing customers with Success Planning, Customer Engagement, and Data-Driven Customer Health Monitoring and Management.
- Nurture and grow Customer Success best practices with key country organizations via building and nurturing a global community of practice on CSM for Enterprise Software business with Playbook, Training, and In-country advisory support.
- Act as a Customer Ambassador to bring in customer voice on our Software and Services to facilitate positive feedback loop and continuous improvements within Schneider Electric and across our partner ecosystem.
Skills and attributes:
- Customer Focused, Passionate about Nurturing Client Success (Famer Characteristics)
- Solid knowledge of Enterprise Software, SaaS business, IoT and/or Cloud solutions and solutions with a proven record of onboarding and supporting customers for success and recurring relationship
- Excellent analytical, communication and presentation skills
- Self-starter with a dynamic and entrepreneurial mindset, while an effective team player in a multi-national and cross-functional environment
- Ideally, 5+ years of post-graduate experience with Customer Success, Customer Advocacy and Engagement in pre-/post-sale and professional service functions in a multinational corporate, high-tech, or startup industry background
Education
- University education in IT, Engineering, and/or Business
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
